Game freezes during loading

January 27, 2021 7:57 AM from

Hi,

May I ask you for support, please?

I have downloaded the game via Epic Game launcher and when I setup a game (galaxy size, enemies, etc.) it starts to load.

However it freezes always at the same screen "Setting up players..."

May i ask for support hw to deal with that issue?

I went through the FAQ, but nothing helped ...

I can see some 'Fails" in debug.err - but I cannot translate it into what is the root cause

Thank you very much for any suggestion how to make it work!!!

- Open as Administrator from EPIC Games Launcher (v12.0.3-15209269)
- Game version (v4.1.23132)

- Kept original game settings

- Freezes on this screen - no change even in the next 30min
- tried to change to tiny galaxy etc. no change

- FAQ has been checked, nothing is working

System:
[email protected]
8GB RAM

Intel HD 620

Plenty of HDD space

Debug Message: OnLoadingQueueTail 100.260468

Debug Message: OnInitializationComplete 0.626108

Debug Message: OnInitialized 0.053747

Debug Message: SetAITrigger

Debug Message: Started Skirmish

Debug Message: Start AI Process

Debug Message: CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Screens\Small\GC3_S_Artifact_List_Entry_Down.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message: CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Screens\Small\GC3_S_Artifact_Charge_Back.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message: ERROR: CreateTexture failed to create DirectX 11 2D texture. Size: 512 x 512, mips=1

Debug Message: Resource Manager Failed to create unmanaged texture: Planet_Thumb_8215

Debug Message: CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 80 flags: 1 usage: 0.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 84840 flags: 1 usage: 0.

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 84840

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message: CD3D11Renderer::CreateTextureFromFile FAILED to create staging texture from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\PlanetGfx\Star_Yellow_Texture_Test.dds Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message: Attemping to load C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\PlanetGfx\Star_Yellow_Texture_Test.dds texture from file

Debug Message: CD3D11Renderer::CreateTextureFromFile FAILED to create shader resource view from file: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\PlanetGfx\Star_Yellow_Texture_Test.dds Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.

Debug Message: Star Graphic failed to load surface texture file: gfx/PlanetGfx/Star_Yellow_Texture_Test.dds

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1301036 flags: 1 usage: 0.

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1301036

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1034308 flags: 1 usage: 0.

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1034308

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 989428 flags: 1 usage: 0.

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 989428

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1861244 flags: 1 usage: 0.

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1861244

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 1995268 flags: 1 usage: 0.

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 1995268

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message: CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message: WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message: CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message: WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message: CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message: WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message: CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message: WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message: CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message: WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message: CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message: WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 96 flags: 1 usage: 0.

Debug Message: CQuadBatch::FillHardwareGeometryVertexBuffer FAILED to create and fill vertex buffer

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 544000 flags: 3 usage: 0.

Debug Message: WARNING: Quad batch failed to create instance vertex buffer for hardware method

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 637384 flags: 1 usage: 0.

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer failed to get vertex buffer of size: 637384

Debug Message: ERROR: CSDFMeshSection::InitializeVertexBuffer FAILED

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Reason: Device hung.

Debug Message: CReloadGraphicTask: Failed 10 attempts to load graphic: C:\Program Files\Epic Games\GalacticCivilizations3\Gfx\Icons\Artifacts\Military_Artifact_Thumb.png. Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung. The task will now be terminated.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message: ERROR: (CD3D11Renderer) Failed to create a vertex buffer ((887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung.): size: 57316 flags: 0 usage: 0.

Debug Message: CReloadGraphicTask: Failed 10 attempts to load graphic: SimplePolyNodeVertexBuffer - Vertex Buffer 9. Error: (887a0005) The GPU device instance has been suspended. Use GetDeviceRemovedReason to determine the appropriate action.

Reason: Device hung. The task will now be terminated.

DebugMessage: WM_CLOSE message received.

Debug Message: [EOS SDK] Logout Complete - User: 5e9471329e5e40cfaae531edc6e45e85

Debug Message: Error response received from backend. ServiceName=[Presence], OperationName=[UnsetPresence], Url=[<Redacted>], HttpStatus=[404], ErrorCode=[errors.com.epicgames.social.presence.user_is_not_effectively_connected], NumericErrorCode=[24115], ErrorMessage=[Connection of 5e9471329e5e40cfaae531edc6e45e85 user not found in fghi4567FfYiK5XL6dRY365lXXeJMDvh application and 31a796313b654804940c43a4ff253cbf deployment], CorrId=[EOS-IrCmk0B61kS4blo-U80kNQ-IZEdcNIn20SaKhPon5ZEjA-wbjVkVPZz0yt9cJdVUfx4g]

Debug Message: MWin Strip Engine: Max used verts was 1000 verts

DebugMessage: GameUninitialize end

13,276 views 10 replies

Reply #1 January 27, 2021 10:52 AM from

Stardock.net Forums Top

Sorry to hear you are having experience freezes. First, thank you for posting the log and going through the FAQ first.

I am going to forward this to someone who can make better use of the error log to figure out what is happening here.

Reply #2 January 27, 2021 11:58 AM from

GalCiv3 Forums Top

Thank you guys

Reply #3 January 29, 2021 5:48 AM from

GalCiv3 Forums Top

Any update, please? Thank you

Reply #4 January 29, 2021 7:18 AM from

GalCiv3 Forums Top

Quoting Brumba_12, reply 3

Any update, please? Thank you

Maybe they can´t answer because they are working on the language problems

Reply #5 January 29, 2021 7:48 AM from

GalCiv3 Forums Top

I hope there are more than 1 there

Reply #6 February 16, 2021 4:52 AM from

GalCiv3 Forums Top

Hi Brumba_12,

Thank you for sharing the error log. I saw the exact same message in my debug.err file and also have an Intel integrated GPU.

Eventually I did get it to work!

I suspected it was an issue with DirectX and/or drivers, but Windows updates and device manager did not seem to find any available updates.

The solution that worked for me was to go directly to Intel's website (look up "Intel driver support assistant"), and try out their tools to detect and update my drivers.

In my case, the game loaded fine and finally got past the "setting up players" screen after this update and restarting.

Hope that helps for you and everyone else!

Happy conquests!

Cpt

Reply #7 February 16, 2021 9:25 AM from

Stardock.net Forums Top

I didn't get a response yet probably due to the priorities being on MP and Language issues right now. Can you try running the fix Pistachio has posted and get back to us?

Reply #8 February 23, 2021 2:31 AM from

GalCiv3 Forums Top

Hi,

Thank you for the guide CptPistachio, unfortunately its not working for me

I have been updating all my drivers prior asking here already ... but I have checked your guide and get a msg "Your Intel® drivers and software are up to date." - also all other drivers are up to date

It seems that issue on my side will be elsewhere ... but thank you for trying

Reply #9 March 9, 2021 5:59 PM from

Stardock Forums Top

Brumba_12

Have you had any luck getting past the setting up players. I've got the same problem and have tried everything in the book. The only method I found to get the game working was back date the load, but did not let me use most of the DLC's

Reply #10 March 17, 2022 12:11 AM from

GalCiv3 Forums Top

I know this is a year old but I'm having the same issue similar setup. Were you ever able to get the game running?

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