Freeze frame/stuck game

from GalCiv3 Forums

I am new to the game I just downloaded it from epic games. I am playing the tutorial and I get to 100 turn or a couple hours in and it freezes. I can still hear music and I can still click on things but it screen freezes frames and never comes back. It also happens randomly but mostly after I play for an extended period of time. 

please help

7,415 views 3 replies
Reply #1 from Stardock.net Forums Top

We are investigating freezing issues. If you have a save game please upload it here (use dropbox, onedrive, whatever works best for you).

Reply #2 from Stardock Forums Top

any updates to the freezing issues seems like people going through the forum are still having them. i never know when its going to freeze so i can create a saved game i was hoping with the recent update 4/1 this was fixed but i just tried paying and got to turn 30 and it froze. i recently upgraded my computers specs. 

here they are: 

OS Name Microsoft Windows 10 Home

Version 10.0.19042 Build 19042

System Manufacturer MSI

System Model MS-7818

System Type x64-based PC

Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz, 4001 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. V1.8, 2/24/2014

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer MSI

BaseBoard Product Z87 MPOWER (MS-7818)

BaseBoard Version 1.0

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.844"

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.9 GB

Available Physical Memory 10.3 GB

Total Virtual Memory 31.9 GB

Available Virtual Memory 17.7 GB

Page File Space 16.0 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

 

Task Manager View

Start11 - Customize the Start Menu and Taskbar in Windows 10/11.
Reply #3 from Stardock Forums Top 
I also Created a Dump error File when i froze and this is what the analysis of what the file reads:

Loading Dump File [C:\Users\Daniel\Documents\GalCiv3.DMP]
User Mini Dump File with Full Memory: Only application data is available


************* Path validation summary **************
Response                         Time (ms)     Location
Deferred                                       srv*
Symbol search path is: srv*
Executable search path is: 
Windows 10 Version 19041 MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Edition build lab: 19041.1.amd64fre.vb_release.191206-1406
Machine Name:
Debug session time: Tue Feb  9 18:20:16.000 2021 (UTC - 6:00)
System Uptime: 4 days 3:48:46.107
Process Uptime: 0 days 0:41:02.000
................................................................
............................................................
Loading unloaded module list
...........
For analysis of this file, run !analyze -v
GalCiv3!CThread::SetAutoResetWaitForEvent+0xf2e0:
00007ff7`15a4b490 488b442408      mov     rax,qword ptr [rsp+8] ss:00000020`e49e78c0=00000020e49e8684
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** WARNING: Unable to verify checksum for mss64ogg.asi

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2531

    Key  : Analysis.DebugAnalysisManager
    Value: Create

    Key  : Analysis.Elapsed.mSec
    Value: 3014

    Key  : Analysis.Init.CPU.mSec
    Value: 374

    Key  : Analysis.Init.Elapsed.mSec
    Value: 31871

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 95

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 359326

    Key  : Timeline.Process.Start.DeltaSec
    Value: 2462

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key  : WER.OS.Version
    Value: 10.0.19041.1

    Key  : WER.Process.Version
    Value: 4.1.0.0


NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  00001cd4

PROCESS_NAME:  GalCiv3.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE_STR:  80000003

STACK_TEXT:  
00000020`e49e78b8 00007ff7`15c45a86     : 00000020`e49e8684 00000000`00000000 00000000`00000000 00000000`00000000 : GalCiv3!CThread::SetAutoResetWaitForEvent+0xf2e0
00000020`e49e78c0 00007ff7`15a3c320     : 00000020`e49e866c 00000000`00000000 00000000`00000000 00000000`00000000 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x2098d6
00000020`e49e78f0 00007ff7`15e63e0a     : 00000020`e49e866c 00000000`00000024 00000000`00000002 00007ff7`15c45a20 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x170
00000020`e49e7930 00007ff7`15c45bb3     : 00000020`e49e866c 00007ff7`1737dbb8 00000020`e49e7bcc 00000000`00000000 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x427c5a
00000020`e49e7960 00007ff7`16cbfc2b     : 00000020`e49e8628 00000000`00000000 00000000`00000000 00007ff7`15ebcdc4 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x209a03
00000020`e49e79a0 00007ff7`15e63f06     : 00000020`e49e8628 00000000`00000110 00000000`00000000 00007ff7`15c45dd0 : GalCiv3!TickCounter::QuerySystemTick+0x7d557b
00000020`e49e79f0 00007ff7`15c45df6     : 00000020`e49e7b88 00007ff7`1737db58 00000020`e49e7b88 00000000`00000000 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x427d56
00000020`e49e7a30 00007ff7`16cbfc2b     : 00000020`e49e7b88 00000000`00000000 00000000`00000003 00000192`0af993d0 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x209c46
00000020`e49e7a70 00007ff7`15e640d6     : 00000020`e49e7b88 00000000`000046d0 00000192`a471a020 00000192`0af99810 : GalCiv3!TickCounter::QuerySystemTick+0x7d557b
00000020`e49e7ac0 00007ff7`15c45ee1     : 00000020`e49e7b88 00007ff7`1737dab0 00000020`e49e7b88 00000191`c00e2fd8 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x427f26
00000020`e49e7b00 00007ff7`15df9237     : 00000020`e49e7b80 00000000`00000001 00000000`00000000 00000000`00000000 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x209d31
00000020`e49e7b40 00007ff7`15dffba3     : 00000191`c00cea28 00000191`c00de908 00000191`c00de908 00000000`00000001 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x3bd087
00000020`e49f0970 00007ff7`161dd6f4     : 00000191`c00cea28 00000020`004018d4 00000192`00001915 00000192`0000001b : GalCiv3!CThread::SetAutoResetWaitForEvent+0x3c39f3
00000020`e49f9840 00007ff7`161d7fe1     : 00000192`0af993d0 00000192`a471a0b8 00000191`8409e040 00000000`000003df : GalCiv3!CThread::SetAutoResetWaitForEvent+0x7a1544
00000020`e49ff700 00007ff7`161e479d     : 00000192`0af993d0 00000192`a471a0b8 00000192`0af99810 00000020`e49ff770 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x79be31
00000020`e49ff730 00007ff7`163d7188     : 00000192`0af993d0 00000192`a471a020 ffffffff`fffffffe ffffffff`fffffffe : GalCiv3!CThread::SetAutoResetWaitForEvent+0x7a85ed
00000020`e49ff7a0 00007ff7`163d6f3e     : 00000192`a471a020 00000192`0af99810 00000192`a471a020 00000191`c81b5ba0 : GalCiv3!FormattedTextWinCallback+0x25fd8
00000020`e49ff7d0 00007ff7`163d6e81     : 00000192`0af99810 00000192`a471a020 00000000`000003df 00000192`967103f8 : GalCiv3!FormattedTextWinCallback+0x25d8e
00000020`e49ff820 00007ff7`163ae967     : 00000192`a471a020 00000000`000003df 00000000`ffffffff 00000000`0000002a : GalCiv3!FormattedTextWinCallback+0x25cd1
00000020`e49ff8a0 00007ff7`16156360     : 00000000`00000004 00000191`c9e21740 00000000`00000019 00000191`c7ab0160 : GalCiv3!CThread::GetThreadID+0x49087
00000020`e49ff8f0 00007ff7`1637302e     : 00000192`01858540 00000020`e49ff9d8 00000192`9fae03df 00000191`c7ab028b : GalCiv3!CThread::SetAutoResetWaitForEvent+0x71a1b0
00000020`e49ff990 00007ff7`1637fe3d     : 00000192`9faec0f0 00000192`9faec030 00000000`00000004 00000000`ffffffff : GalCiv3!CThread::GetThreadID+0xd74e
00000020`e49ffa00 00007ff7`16366cf8     : 00000191`c7ab0290 00000192`3d30a45d 00000191`c9be5b50 00000191`c9be5340 : GalCiv3!CThread::GetThreadID+0x1a55d
00000020`e49ffa30 00007ff7`162fe4ad     : 00000192`9faec020 00000000`00000028 00000000`00000000 00000000`00000000 : GalCiv3!CThread::GetThreadID+0x1418
00000020`e49ffa90 00007ff7`162f9f3e     : 00000191`c5b91e30 00007ff7`162fdc6f 00000000`0000000a 00007ff7`159a0000 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x8c22fd
00000020`e49ffb60 00007ff7`163eead0     : 00000191`c5b91e30 00000000`000009b4 00000000`00000001 00007ff7`17413d60 : GalCiv3!CThread::SetAutoResetWaitForEvent+0x8bdd8e
00000020`e49ffba0 00007ff7`16cc0457     : 00000000`0000000a 00000000`00000000 00000000`00000000 00000000`00000000 : GalCiv3!FormattedTextWinCallback+0x3d920
00000020`e49ffc80 00007ffc`5c217034     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : GalCiv3!TickCounter::QuerySystemTick+0x7d5da7
00000020`e49ffcc0 00007ffc`5da9d0d1     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
00000020`e49ffcf0 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  galciv3!CThread::SetAutoResetWaitForEvent+f2e0

MODULE_NAME: GalCiv3

IMAGE_NAME:  GalCiv3.exe

FAILURE_BUCKET_ID:  BREAKPOINT_80000003_GalCiv3.exe!CThread::SetAutoResetWaitForEvent

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  4.1.0.0

FAILURE_ID_HASH:  {0c6d3af0-7b2b-3e05-7a2f-53f87272ca86}

Followup:     MachineOwner
---------

 

 

 


I also Turned On UAC Virutlizations and made the task priority high and it this is what happened. It sucked my memory dry but still did nothing and this is just the tutorial i wasnt even in a full game.Task Manager View #2