You are currently at your download limit. (31 / 30)

Good to see you, Boney.  Been a while.  Hopefully you'll get this sorted once Stardock is back from vacay.

Hello,
I have forward your problem/question to Stardock Support Team for their assistance. Do note that Stardock is on Summer vacation, respond would be slow. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant

Summer vacation? In the middle of a world wide crisis? Sounds like Congress.

Hello,

Sorry to hear you are having trouble.

Please clear your browser cookies, log out \ in, and try again.

Sean Drohan
Stardock Support Manager

I updated may subscription June 26 and I am still listed as "past customer". 

If you did so, it was not under the email address your userName here is under - perhaps you did it under a different email address, on you use for PayPal for example.

Please PM me that email address, do not post it here in the forums.

Sean Drohan
Stardock Support Manager

Same problem here.  What is the problem?

Clear your browsers cache and cookies, and make sure you are not using any Insider builds of any browser.

Already done.  No change.

Would sending you more money fix the problem?  Thanks.

I don't show you as a subscriber or an active customer. Normally, that's going to implement download caps.

After over fifteen years here and hundreds of dollars spent, I have never had a download limit.  Look at what I have purchased over the years.  Today I have a download limit?  So you do want more money.  Just tell me what you want me to spend it on to keep you happy and I will comply.  Thanks.

Hi!  Anybody home?  Thanks.

A wincustomize subscription would work to eliminate caps and ads:

https://www.wincustomize.com/account/new

Sean Drohan
Stardock Support Manager

Yes, it would.  Why now after fifteen years?

https://store.stardock.com/myaccount/products/

I cant be certain but there has been some cleanup recently on how WC was verifying that access levels were correct.

Sean Drohan
Stardock Support Manager

If you purchase a product (such as WindowBlinds), you get one year of unlimited downloads. The same goes for a WC sub. Also, if you have an active Object Desktop membership.

After that time your account reverts back and you will be subject to download caps. 

Hmmmm, so you are saying that since I have an Object Desktop Subscription I don't need a WC subscription Spencer? I have been purchasing both for many years.   

WC sub includes ad-free, unlimited downloads, master skin discounts, etc.

Having an active product: unlimited downloads for a certain time.

Not true.  That has never been true.  I have always had unlimited downloads.

So, when did this change?

A few years ago.  Purchasing a product is often a one-time thing, however server/band-width costs are on-going.

An on-going use of a service really needs to be balanced by an on-going subscription, otherwise access limits need to apply...:)

And this takes how long?