Quite Frankly I'm a bit upset with Stardock

Stardock: Get it together!

from Stardock Forums

Here's the issue: I renewed my WC Subscription on August 4, 2019. I have the electronic receipt. The problem is that in "My Downloads" it is listed as expired.

In the email from Stardock there is a link to Stardock sales in case there issues. Yeah, there are issues. The problem with the link is that a few minutes after I sent an email describing the problem I got a "canned email" back from Stardock which didn't solve anything. In that email it says to post in the forum about the issue. So now I am taking the time to post in the forum. I already took the time to send an email.

Why do I have to do all this work to get what I paid for? Come on Stardock get it together and take care of the people who buy your product.

Can someone in sales please fix this problem?

8,710 views 3 replies
Reply #1 from Stardock Forums Top

Hello,
I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.

Thank You,
Basj
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

There was an issue with the upgrade SKU.  I fixed yours.

Sean Drohan
Stardock Support Manager

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Reply #3 from Stardock Forums Top

Thanks