Product Key is missing in invoice email.

order # 4331403

Hi, I have recently bought Siege of Centauri Founders Edition and invoice email is missing the product key, There is just empty space. I was trying product retrieval page but my email cant be looked up. Can I get any help?

23,289 views 6 replies
Reply #1 Top

I don’t think they are actually sending out the product keys yet.  I just looked at my email and I don’t have one either.  I assume they will send it when it is the28th in the US.

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Reply #2 Top

Ha, yeah its on a front page.... Anyway thanks for answer.

Reply #4 Top

We will not be sending product keys out before the founder program launches. Right now is just people signing up and pre-ordering. Don't worry, you will not have long to wait.

Reply #5 Top

Look at the end of that area of text where your purchased is confirmed and sales gives you the order number.  You will see Steam Product code.  My only problem is that that I can get no replay on why it is not showing up on STEAM so I can activate the game and install it.  Good Luck.  

From:  AncientGamer

Reply #6 Top

Thank you for this info.  I purchased the game and got instructions in the Order Confirmation Email.  Many people are confused by the Key Code area being blank.   Steam Product code is there, just below the confirmation and order #, but many gamers are not making the connection.  Also the email give the distinct impression that the game (Siege of Centauri) will show up NOW for activation.  Someone should send a follow-up email or there are going to be a lot of PO's gamers.  Not a good start.  Thank you from AncientGamer.