Upgrade Steam verseion of Multiplicity

from Stardock Forums

I bought multiplicity from steam. I am trying to upgrade it. When I enter my e-mail addy it says im not eligible for upgrade pricing.  How do I upgrade the version I got from steam and qualify for upgrade pricing? 

90,808 views 5 replies
Reply #1 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

 

Reply #2 from Stardock.net Forums Top

I'm wondering the same thing, but haven't yet been able to find an actual answer to the question anywhere it's been asked--either on Steam's or Stardock's forums.

Is this question "That which shall not be answered," a next-door neighbor of "he who shall not be named"?   :-)

Sins of a Solar Empire: Rebellion
Reply #3 from WinCustomize Forums Top

Hello,

Sorry to hear you are having trouble.

Steam versions are not eligible for upgrade options at this time.

Sean Drohan
Stardock Support Manager

Reply #4 from Stardock Forums Top

Same issue, guess I will be returning my steam purchase when I get home tonight and purchasing from you website instead.  I will submit feedback to steam letting them know the product is non-up-gradable through their store.

Reply #5 from Stardock Forums Top

Quoting sdRohan, reply 3

Steam versions are not eligible for upgrade options at this time.

End of sdRohan's quote

 

Why is that? I bought mine from Steam paying cash during sale (I can provide receipt), and not in a bundle. If I own a license of the program why does it matter from where is it?

Hope you reconsider your policy, Thanks