WinCustomize Renewal

Hello,

Yes it should have updated your time .

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Hello,

Sorry to hear you are having trouble.

Check it now, please.

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Sean Drohan
Stardock Customer Service Manager

Hello still shows 126 days left

Let a few days go by and still nothing has changed, kinda surprised it not fixed already any help is appreciated

thank you

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Be reminded that Stardock will be on holiday until 2nd January. Please check up the notice posted above for details. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj

Stardock Community Assistant.

Mine also says renew at the Stardock Store. I renewed on December 13th. Just checked today and it says expired.

I also have a problem with the renewal. I paid but it's still telling me to renew.

Hello Al, 

Stardock Support is Closed for the Holidays returning Jan.2nd

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

Thanks AZ, I just want to let them know that there is a problem. I have my Stardock sub coming up I'll wait until this gets cleared up before I re-subscribe to that.

Fixed and gave you some extra  time...

It will always say 'renew' - it does not mean you are expired, just that you can add time to it.  If  either of your times are wrong, let me know please.

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Sean Drohan
Stardock Support Manager

Mine still says Expired. Isn't there supposed to be a time indicator where it says Expired? My OD sub tells me Expires in 10 Days. The only way I can tell is I can't see the Subscriber Skins.

Hello ALMonty,

I fixed your WC sub time but I don't see a recent OD renewal to bump it, you have an order number?

~Sean

I just renewed my OD sub and everything is good.

On my downloads page I don't see the WC sub does it disappear when your renewed?

I still get ads on WC if I turn off AdBlocker.

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

The WC subscription is different from your OD subscription ALMonty.  Renewing the OD subscription does not extend/renew the Wincustomize subscription.

The WC subscription order should cause your Wincustomize Subscription to show in your account with about 360 days until it expires at this point.

It does for me now.

Yea I understand that. My OD sub is fine, the WC sub looked liked what I posted in Reply #7 (first pic) now it's not showing up at all.

Check it now...

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Sean Drohan
Stardock Support Manager

You got it Sean... but it says 89 days.

Check now, please...
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Sean Drohan
Stardock Support Manager

Thank you Sean. Happy Holidays!     

Thank you very much Sean   

Ed