No Software Showing

from Stardock Forums

Not sure how long this issue has been present, but I just noticed that my Object Desktop does not show any software under Manage or Installed. Just blank. Any ideas? I have Start10, Fences, Windows Blinds, Icon Packager, and others installed & working, but not Object Manager. It appears to have just stopped working.

 

Edit: I just noticed that the Subscription Window shows I have no subscriptions. Has my subscription expired? I have had no notice.

39,781 views 13 replies
Reply #1 from Stardock Forums Top

Your subscription has expired.

https://www.stardock.com/products/odnt/renew

 

Reply #2 from Stardock Forums Top

Yep. That was it. Somehow I missed the renewal notice.

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #3 from Stardock Forums Top

I have the same symptoms as richfed but I do have an active subscription. My subscription is good until 5/05/2019.

Reply #4 from Stardock Forums Top

Quoting RB, reply 3

I have the same symptoms as richfed but I do have an active subscription. My subscription is good until 5/05/2019.

ODM is blank for a few people (we are looking into why).  When that is the case, use your account page:

https://store.stardock.com/myaccount/products

----------------
Sean Drohan
Stardock Customer Service Manager

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Reply #5 from Stardock Forums Top

Thank Sean,

The suggestion worked. 

Reply #6 from Stardock Forums Top

I have an active subscription and my Desktop Manager refuses to connect to the internet.  I can't install all software because individual software is not available in the account page.

Reply #7 from WinCustomize Forums Top

Quoting Richard, reply 6

I have an active subscription and my Desktop Manager refuses to connect to the internet.  I can't install all software because individual software is not available in the account page.

 Sorry to hear you are having issues.

Try this link https://forums.stardock.com/484254/getting-your-products-and-keys

 

AzDude
Stardock Community Assistant

 

Reply #8 from Stardock Forums Top

I am having great difficulty even activating my software.   I have a limited time window to activate when my system boots up or it can't reach the activation servers.  As soon as I try to run the download manager my system can't activate products.

Reply #9 from Stardock Forums Top

Quoting Richard, reply 8

I am having great difficulty even activating my software.   I have a limited time window to activate when my system boots up or it can't reach the activation servers.  As soon as I try to run the download manager my system can't activate products.

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #10 from Stardock Forums Top

Quoting Richard, reply 8

I am having great difficulty even activating my software.   I have a limited time window to activate when my system boots up or it can't reach the activation servers.  As soon as I try to run the download manager my system can't activate products.

Try from here:

https://www.stardock.com/support/productkeyretrieval

And if you cant activate for not being able to connected to us in-app, please see the 'Offline Activation' option here:

https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

----------------
Sean Drohan
Stardock Customer Service Manager

Reply #11 from Stardock Forums Top

I managed to activate my products with difficulty but I am missing Object Dock software like theme manager which is only available through the interface.  The Download manager allows me to sign in and lists my account correctly but fails to connect to the internet error message when trying to get the list of products including the list of products installed is blank.

Reply #12 from Stardock Forums Top

I see where to download the additional products from the product page instructions as above.  Thanks.  Though I have to manually activate my products with difficulty 

Reply #13 from Stardock Forums Top

Same problem again Saturday, May 11, 2019. When will this be fixed?