License Problems with Icondeveloper

from Stardock Forums

Here's a seasoned Stardock user who's having trouble after so many years. A couple of months ago, some of the Stardock programs I used under Windows 10 "forgot" their license number. This forced me to uninstall Start10 and ShadowFX, and only kept Icondeveloper, because is a very important software for me. I asked from Stardock a e-mail with all my licenses (user e-mail {Email Removed}), and I had to have it handy every time I opened Icondeveloper, because the program asked for the license. Not a great deal, but this worked until last Saturday, when I received a "exceeded activation number" on the process of pasting the license to open the program.

 

Instead of contacting directly with you, and in a excess of "bona fides" (I had a big collection of icons unabled to be processed due to this problem), I bought a new license, in the hope of linking it with this mail account and overcome the limitation. Even I unistalled all Stardock-related items previous to new Icondeveloper instalation, the software remembered my previous Stardock account and linked the new license to it (both numbers appear on my Stardock web profile under Icondeveloper entry). It worked ok at first use, and finished the project, but on the next opening, the program "forgot" the license number and asked for it. I've not provided it, in order to not "suck dry" like the previous one, but then I can't use the software. I've always used Stardock programs under Windows 10 without problem, so any advice or solution for your part would be very appreciated. Thanks in advance, best regards.

icondeveloper
31,793 views 20 replies
Reply #1 from WinCustomize Forums Top

Hello,

Sorry to hear you are having issues.

So you said a lot of things there.

Can you break it down to be a little more clear to me.

 Exactly what do you need us to do for you right now .

 


AzDude
Stardock Community Assistant

Reply #2 from WinCustomize Forums Top

The OP wants to activate IconDeveloper and have it remember it is activated.   Sounds like something is blocking the activation process AzDude.

@Imperatrix.  De-activate your anti-virus software before trying to activate IconDeveloper.

 

Sins of a Solar Empire II
Reply #4 from Stardock Forums Top

Sorry if I extended myself a lot, but this is annoying me a lot. Tried your suggestion, and no difference was spotted. I open Icondeveloper, it asks for serial. If I provide it, the program works normally until next execution, when it asks again for serial. I am sure antivirus (I use Microsoft one) is not the culprit. This happens too with ShadowFX, I had to uninstall it, but I don't want to lose Icondeveloper. For what I've learned the hard way, each activation counts.

BTW, Icondeveloper has not the "Manage" button on My Downloads, like other Stardock programs. I can see the two licenses (old expired one and new bought one), but that's all. Thanks for your efforts.

 

 

 

Reply #5 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

Today is Sunday support desk is closed but will get you a fix tomorrow , patience please till then.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #7 from Stardock Forums Top

Hello,

Sorry to hear you are having trouble.

I have reset your original and refunded the redundant one. 

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Sean Drohan
Stardock Customer Service Manager

Reply #8 from Stardock Forums Top

Thanks a lot for the elegant and quick solution, I am certainly impressed. For now, Icondeveloper Works as intended after activating it. Allow me please some more testing to be sure all is OK. Apart from that, you have the gratitude of a senior Stardock user.

 

Reply #9 from Stardock Forums Top

Quoting Imperatrix, reply 8

Thanks a lot for the elegant and quick solution

You are most welcome.

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Sean Drohan
Stardock Customer Service Manager

Reply #10 from Stardock Forums Top

Hi and hello again:

No luck, I am having same trouble. I installed ShadowFX again and I just uninstalled it, since it asked for activation every time computer restarts, this is annoying. And Icondeveloper keeps asking me for the activation key every 2-3 runs. No key, no working program. I've been using this software for so many years, and I never encountered any trouble. Only changes on my setup I can think of are a change of Internet router (don't think has nothing to do), using Windows 10 versión 1803 and updated Auslogics' Bootspeed. Rest is the very same.

 

Reply #11 from StarControl Forums Top

Quoting Imperatrix, reply 10

Hi and hello again:

No luck, I am having same trouble. I installed ShadowFX again and I just uninstalled it, since it asked for activation every time computer restarts, this is annoying. And Icondeveloper keeps asking me for the activation key every 2-3 runs. No key, no working program. I've been using this software for so many years, and I never encountered any trouble. Only changes on my setup I can think of are a change of Internet router (don't think has nothing to do), using Windows 10 versión 1803 and updated Auslogics' Bootspeed. Rest is the very same.

Sorry to hear that.

I want you to go to:

\ProgramData\Stardock

Note that is ProgramData (normally hidden folder) not Program Files.  To see how to show hidden files \ folders, please see:

https://support.microsoft.com/en-us/help/4028316/windows-view-hidden-files-and-folders-in-windows-10

Any Stardock app that is giving you grief, delete its folder.  You will have to reactivate any that are again, but it should stop the nag.

Sorry for the trouble.

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Sean Drohan
Stardock Customer Service Manager

Reply #12 from Stardock Forums Top

This is what I found at AppData folder. ShadowFX was uninstalled this morning: all three folders are empty, I've just checked it. Should I remove them?

 

Reply #13 from Stardock Forums Top

Quoting Imperatrix, reply 12



This is what I found at AppData folder. ShadowFX was uninstalled this morning: all three folders are empty, I've just checked it. Should I remove them?

 

No, you do not need to be concerned with AppData, just ProgramData.

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Sean Drohan
Stardock Customer Service Manager

Reply #14 from Stardock Forums Top

Oh, excuse me. These folders are located on ProgramData, just checked it. And also are empty, that's curious. Registered again the progran and a .bin file appeared on it. Will keep it monitored. I have to leave now, but I'll check on next restart.

Reply #15 from Stardock Forums Top

Well, days have passed and I must apologize for not showing off here way before. I am just using Icondeveloper right now, and it still "loses" its registration. When I launch the program, it prompts for the key. I provide it, and a .bin file is created on Stardock ProgramData folder. On next execution, Icondeveloper asks again for the key. I don't know what to think: I've been using the program under Windows 10 during a lot of time, and never had a trouble.

Reply #16 from Stardock Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

it is Sunday again so this won't be looked into till tomorrow , be patience please.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #17 from Stardock Forums Top

Hello,

Sorry to hear you are having issues.

It looks like the support team will have to looks at this issue and see what they

can find  for you , No estimate on time frame for this . Patience please.

 

AzDude
Stardock Community Assistant

Reply #18 from WinCustomize Forums Top

Two things come to mind. 

1) Is your A/V software flagging/quarantine the .bin file?

2) Have you set Windows 10 to protect/encrypt the folder ProgramData?

 

 

Reply #19 from Stardock Forums Top

Hi again, not in a hurry. don't worry! I've opened Icondeveloper several times today and all worked fine. Answering the kind suggestions from BigDogBigFeet, I must state that:

- AV (Windows Defender) is not detecting .BIN files as a menace in any way

- ProgramData folder in my System is visible and unprotected, I can interact freely with it.

Just to be in the safe side, I've instructed BoostSpeed for ignoring ProgramData/Stardock folder: I am having another trouble with that program that I've passed to their tech people. So far, everything is quiet. Thank everyone for your efforts!

Reply #20 from Stardock Forums Top

I would try to reinstall it again with Admins rights and see if that does not fix it.  If not go to program folder and find the "exe" file that launches Icondeveloper and right click on it and select "Properties" and then select "Compatibility" and under Privilege Level check box "Run this program as an administrator", Click apply then close.   Third item I would check is the shares/Security for ProgramData/Stardock folder.

Cheers,

Dippy Dawg