Hello,

Sorry to hear you are having issues.

Try this link https://forums.stardock.com/484254/getting-your-products-and-keys

Keep in mind if you are running Windows 10 , Object Dock is not supported

some say it works and others have some problems .

AzDude
Stardock Community Assistant

Thanks for this AzDude. I've undergone this several times in the past when changing machine and every time it worked with no issues. I've also installed Stardock products on my other Windows 7 machine, again no issues. This time however it won't activate on my laptop under Windows 7. 

I'd include a screenshot but there's no provision for this here but it shows the email with all my products together with a 'download' option followed by the serial numbers, the activation screen for ObjectPlus fully completed and the error message which reads "Stardock's ACTIVATE.EXE could not communicate with the server .......... Would you like to activate via email?".

I have twice completling and sending the email request to activate by following the 'cut and past' message which follows this message and still nothing has happened.

The programs 'ACTIVATE.EXE' is included in the Windows Firewall's 'Allow programs to communicate through the Windows Firewall', and also I have temporarily disabled the router's firewall so there should be no other barrier for it.

Just a thought, the email address I originally used has been changed to the one I currently use, would that make a difference? The new one has been registered with Stardock for some time but might the serial number be equated to the old email address?

Hello,

use this link to merge your old email to the new one https://www.stardock.com/accounts/registrations/

report back if you need more help or all OK .

AzDude
Stardock Community Assistant

Must have been done before, I get this error :

Transfer Registrations

Hello,

I have forwarded your report to the Stardock support team for their review.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

AzDude
Stardock Community Assistant

PM me the old and new email address, please.

----------------
Sean Drohan
Stardock Customer Service Manager

Hi Sean,

old email  -  

new email -  

Hello,

 Not wise to post your emails in a public forum - use the PM ( Private Message ) method.

i did forward them to him before removing .

AzDude
Stardock Community Assistant

I'm unfamiliar with PM, how do I do this if requested next time?

Left- click on your name to the left and you'll get a drop down of things to click on

one is Private message to who's ever name you click on.

that allows you to send a private message to only that person and he in return

can send you a PM or response back .

any personal or private message should be done this way and not in the public forum.

When you click on forums you'll see a black bar with items you can click on

one is messages that will take you to your Private Messages.( if you are logged in to your account ) 

Check and report back if your problem is fixed now.

Problem still unresolved. Has anything changed since I last sent the email addresses? I still don't have an answer to the email activation I requested.

Hello,

 Can you place a reply to any ticket you have for this issue , please.

AzDude
Stardock Community Assistant

Isn't this what we're doing AzDude? What exactly do you mean? 

Frank, please place a ticket here:

https://esupport.stardock.com/index.php?/Tickets/Submit

----------------
Sean Drohan
Stardock Customer Service Manager

I would suggest changing your username so it is not your email.

https://www.stardock.com/accounts/accountinfo

No idea how this changed, I've changed it back. Thanks.