Legacy account doesn't have product anymore

from Stardock Forums

Hi,

I first purchased Fences in 2013 on my current PC i'm using. I decided to upgrade finally to a new drive and came back to my account in order to reinstall fences. However, It no longer shows under My Downloads. My old account was also merged with this account for some reason which might've caused problems.

What can I do?

Best,

X

1,783 views 2 replies
Reply #1 from Stardock Forums Top

Hello,

I have forwarded your problem to Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

 

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Hello,

I have merged your accounts together. You should now have access to your product at:

https://www.stardock.com/support/productkeyretrieval

Please let me know whether this resolves your problem or if you have any additional questions.

 

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