Attn: Brad Wardell

from Stardock Forums
Order number: 4227555
 

In good faith I purchased one of your "Dreams" which simply failed to open on my reasonably high powered PC. ( I have an Intel Xeon E3-1240 v6 @ 3.70GHz Kaby Lake 14nm Technology cpu in a system hand crafted to my design & specification by KOMPLET in Norway.)

I believe I have downloaded about 20 dreams: all the rest are perfectly satisfactory.
Since then I have received nearly 40 (40!} meaningless, repetitive, and rather pathetic emails which effectively deny me a refund for no good reason.
Believe me I have gone through all the procedures they suggest but still no refund.
The sum involved is but a paltry few dollars (3 I believe, incredibly): but the principle, I think, is immense.
Even as I write this, yet another email from stardock has hit my mailbox.
I have written to both departments expressly forbidding them to send me any more emails. except the one that confirms I will soon be getting a full refund.
As I understand Danish consumer law you have now laid yourselves open to possible CRIMINAL charges.
All I want is a FULL IMMEDIATE REFUND:
In any case I have now put the matter in the hands of the Danish Government's "Consumer Protection Agency" and you will certainly be hearing from them soon. Think they don't have the power to stop Stardock trading in Denmark: check with your lawyers else you're in for s BIG surprise.
All I wan' is a full refund for software that doesn't work.
 
Yes I have now received yet another email from stardock although this one is rather mysteriously completely devoid of any content.
I believe I have 72 hours in which to withdraw my complaint: I am perfectly happy to do that if i receive a FULL IMMEDIATE REFUND.
I'm sure it's much less money than you spend everyday on your lunch ... 3 dollars stops all this trouble NOW:
 
Peter Herbert

 

3,668 views 5 replies
Reply #1 from Stardock Forums Top

Peter,

Sorry to hear you are having trouble.

While I cannot reason why you are getting bombarded with emails, or what content is being sent, I do not have a support ticket (detailed in any auto-responder to [email protected]) asking for a refund that has come from the email address you purchased with - did you create one with a different email address?

That said, the purchase of 'Blissful Dream by Stardock Design' placed on: 07/07/2018 has been refunded.

Please let me know if you have any other questions or concerns,

----------------
Sean Drohan
Stardock Customer Service Manager

WindowBlinds - Free yourself of the default settings, customize your desktop.
Reply #3 from Stardock Forums Top

No, I always use the same email address.

Where can I see this refund. Is it made to my credit card (DK Visa Card)?

Reply #4 from Stardock Forums Top

Quoting herbiman, reply 3

Where can I see this refund. Is it made to my credit card (DK Visa Card)?

It would / will show up on the card you made the purchase with, yes - as well as on your account here:

https://store.stardock.com/myaccount/

 

Reply #5 from Stardock Forums Top

OK, that all seems fine now.

Thank you very much for your help.

Please feel free to delete this thread from your forum.