re: Sending in a support issue regarding continual activation requests after purchasing

from Stardock Forums

Hi - 

I have an issue, where I had purchased Object Desktop twice (although stardock sent me the same serial number for both purhcases), however on the computers they are installed on, it continually sends a pop up to reactivate it. Additionally, I attempted to send details through esupport.stardock.com, however two issues with that: I couldn't login with my stardock username/password (although it works on forums and logging into OD), and it also does not allow me to submit it with the error: The CAPTCHA letters entered did not match, please try again. , however the pages does not present captha letters.

 

6,486 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry to hear you are having issues. We are aware of the captcha problem and we are working on it. I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

Basj

Stardock Community Assistant.

Reply #2 from Stardock Forums Top

In addition to what basj said, your Stardock username/password does not work on the support site. You would have to create a new login for that.

Galactic Civilizations IV
Reply #3 from Stardock Forums Top

Thanks for your feedback ... how about the issue where I had purchased two OD licenses, which works for most of the programs, however groupy continually pops up to request a product-serial?

Reply #4 from Stardock Forums Top

Same - groupy does not seem to see any activation, although I bought Object Desktop. Fences seems to work fine, though, for example.  What's wrong with groupy?

Reply #5 from Stardock Forums Top

Quoting RonHWilliams, reply 4

Same - groupy does not seem to see any activation, although I bought Object Desktop. Fences seems to work fine, though, for example.  What's wrong with groupy?

Hello,

Sorry to hear you are having issues. Please use the purge and reinstall steps : https://forums.stardock.com/488142/groupy-support-faq#reinstalling

Reboot and retest.

Thanks

Basj,

Stardock Community Assistant.