The "Create a new account" page of the support ticket site is broken.  Firefox, Chrome, and IE all show something like:
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CAPTCHA Verification

Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).

 

    Register    .

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... with no CAPTCHA available to complete.  I tried Private / Incognito windows to rule out cookie conflicts, ad blocker turned off, no preprocessing of the web page at all.  I mean I guess it's doing a good job at preventing automated submissions, but it's preventing my interactive submission as well.

Chrome's console logger shows an error: "X-Frame-Options may only be set via an HTTP header sent along with a document.  It may not be set inside <meta>."  Then a later warning: "Failed to execute 'write' on 'Document': It isn't possible to write into a document from an asynchronously-loaded external script unless it is explicitly opened." with a source of hxxps://www.google.com/recaptcha/api/challenge?enormous=query&string=here .  Looks like you're running into some cross-domain scripting restrictions with your CAPTCHA service.

33,740 views 3 replies
Reply #1 Top

Hello,

I have forwarded your problem to Stardock Support team for their assistant. Please keep an eye on this thread for any updates. We appreciate your feedback and patient.

Basj

Stardock Community Assistant.

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Reply #2 Top

Please, How can I receive support help nowPlease too, the need to use the "not working" captcha was also an error as I was lead to it by reports of my password, which I have used for years is now, "invalid"  [email protected]

Reply #3 Top

We will look into the create account page. Emailing [email protected] will automatically create a ticket for you, you should get an automatic response as well.

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