Unable to install any programs with Desktop Manager

from Stardock Forums

I purchased Object Desktop Manager, paid with CC, checked out as a guest without creating an account. I received an email with a license key, download links to all individual software titles and the Object Desktop Manager EXE.

 

When I installed ODM, it asked for account and password. I did create an account using the same email account. ODM does not list any software to download and install, I can't link my license key with my account. Am I missing something or do I need to get in touch with support? 

Appreciate any help

22,815 views 4 replies
Reply #1 from Stardock Forums Top

Hello,

Sorry for your problem, I have forwarded your report to the Stardock support team for their review and recommendations. Please keep an eye on this thread for any updates. Thanks.

Reply #2 from Stardock Forums Top

You do not own OD under your *****@getc**.com address.  Use the email address you actually purchased it under (could be the one you use for PayPal perhaps).

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Reply #3 from Stardock Forums Top

same happened for me and the mail i send to support got i reply that makes me send a reply for a refund.

 

seems they are unable to figure out whats wrong, my ODM manager says at subscriptions:
object desktop  expires 5-01-2019 so that seems ok.

 

but still nothing in the manage tab, even sended all screenshots.

the only thing after 2 reply's is a link to retrieve my keys, yeah thats usefull.

 

great software but really bad support desk.

 

 

 

 

Reply #4 from WinCustomize Forums Top

Hi ikku,  I'm just another customer but you can directly download the Object Desktop programs individually from your Stardock Store account.

 

https://store.stardock.com/myaccount/products

 

When you open your products using the above link, click View Individual Downloads as shown:

 

 

To see your programs displayed like this:

 

 

Then just click on the Download link on your products page.  Easy peasy.

 

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