Windows update broke start10 and Deskscapes

Error -212

April 10, 2018 11:15 PM from

Hello, After an update to windows 10 my programs have stopped functioning correctly. I've tried reactivating them using both login and product key but both give 212 errors. I've tried resetting licences on the site but this does nothing (and i was not at maximum licences anyways.) I've tried downloading the 'sdsupporttool' i found, but this does not appear to generate a output file to the desktop as it states. I'd normally provide much more detailed repro steps but i'm quite tired, and not sure what further steps to take at this point, I cannot reactivate this software, and I need assistance.

5,979 views 6 replies

Reply #1 April 11, 2018 1:01 AM from

Stardock Forums Top

Try purge and reinstall both product.

For Start10 use these step https://forums.stardock.com/486022/start10-support-faq#reinstalling

and For Deskscapes these https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reply #2 April 15, 2018 1:22 PM from

Stardock Forums Top

I have done this and entirely purged the program. Reinstalling still gives me a -212 error. How do I contact support. This is silly, I want to be able to use my software.

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Reply #3 April 15, 2018 1:40 PM from

Stardock Forums Top

Try activation from here https://forums.stardock.com/484254/getting-your-products-and-keys

What version of Win 10 are you running now ?

if this does not work your issue will be moved to the support team for a help

Reply #4 April 15, 2018 2:25 PM from

Stardock Forums Top

Hey there, pleasure to hear from you, I have tried manually entering the keys found on my downloads page instead of logging in to my account in the software, unfortunately this still returns an -212 error. I have attacked a screenshot for verification:

https://gyazo.com/37c9fc733f40f0a1c7a0d3d2d5e44eb8

Reply #5 April 15, 2018 2:32 PM from

Stardock Forums Top

Hello, What version on Windows 10 do you have now ?

I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

It is the weekend so this will be seen on Monday .

Reply #6 April 16, 2018 12:24 PM from

Stardock Forums Top

Please try this fix for your 212 error then report back here when done

https://forums.stardock.com/486311/accounts-and-activation-support-faq#error212

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