Productkeys are not aviable

https://store.stardock.com/myaccount/productkeystatus/3830407
from Stardock Forums

Dear Supportteam,

 

in Relation to your email from Mr. Andreas Baumgartner I created a new User account.

 

The download link for the ordered Software works well but the product keys are not available.

 

Please create a link to my existing user account.

 

Regards

 

D. Benten

 

4,996 views 4 replies
Reply #2 from Stardock Forums Top

Hello,

there is still the problem that no order is connected to the user account. If I use the follow link https://www.stardock.com/support/product-key-retrieval I get the following result:

Account Lookup Failure

We could not locate any keys associated with the email address you provided. Please try any other addresses you may have used; perhaps an email address you use for payments (PayPal).

If you are still unsuccessful, please click here to place a support ticket.

Please forward the order connection to my user account or send direkt a link to get the product keys.

Thanks for the support.

Regards

Dieter Benten

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Reply #4 from Stardock Forums Top

You can merge your accounts here: https://forums.stardock.com/486311/accounts-and-activation-support-faq#mergeaccounts