Recently renewed OD subscription won't activate

from Stardock Forums

Hello, I upgraded/renewed my OD subscription on January 22 (order #4155348). I downloaded the OD Manager and logged into my account. It shows no software as available to install. I've also noted that when I hover over the buttons to download OD the links that show are  https://www.stardock.com/sdnet_login.asp for the first button and http://sdc.stardock.com/sdcentral_setup.exe for the second button. Clicking on the second button brings me to an error page (500 - Internal server error.)  Here is what my OD Manager shows and my downloads:

 

16,969 views 5 replies
Reply #1 from Stardock Forums Top

Hello,

Noted, push your problem to support team for help.

Reply #2 from Stardock Forums Top

I swapped out your old style OD key.  You may have an issue with ODM but your account page should looks right now.  

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Elemental: Reforged
Reply #3 from Stardock Forums Top

Thank you! It looks like I'm able to install things now. I appreciate the help!

PS

Just wondering, does this mean I have a new key? I have had that key since, I think, the original OS/2 beta OD (1994?). I started using Object Desktop before it was released for OS/2, and well before it had a Windows version. So the key is something I easily remember.

Reply #4 from Stardock Forums Top

Quoting Bibbit, reply 3

Just wondering, does this mean I have a new key? I have had that key since, I think, the original OS/2 beta OD (1994?)

Yes, and what was part of the problem :hot:    Some of the older keys do not work well with some newer systems.

Reply #5 from Stardock Forums Top

Quoting sdRohan, reply 4


Quoting Bibbit,
reply 3

Just wondering, does this mean I have a new key? I have had that key since, I think, the original OS/2 beta OD (1994?)



Yes, and what was part of the problem :hot:    Some of the older keys do not work well with some newer systems.

Well, thanks again!