Esupport - registration broken, Fences - activation broken.

from Stardock Forums

Fences deactivated after after Windows 10 Update and would not re-activate. Computer name (E*N) and serial number (C7C1C-*****-*****-*****-*****-C1D5B) haven't changed. Stardock's management interface says "1 current activations out of 0 total". This issue affects "Fences 3 Upgrade" licenses. Normal version looks fine. I did not cared for some time, but Fences started to throw me out of full screen games with its annoying activation message. 

17,865 views 7 replies
Reply #1 from Stardock Forums Top

Hello,

You can try these steps https://forums.stardock.com/486311/accounts-and-activation-support-faq#activateproduct

or these steps https://forums.stardock.com/486311/accounts-and-activation-support-faq#legacyactivation

And If it still can not be solve you will need to be patient and wait for Stardock Main to be back on Monday.

Reply #2 from Stardock Forums Top

Thank you for reply. Unfortunately, nothing works. I've tried to deactivate and do offline activation without success. I guess it is because Stardock database record is set to "0 total" activations while there must be "5 total" activations available. This is what I see on license management page:

Activations for product key C7C1C-*****-*****-*****-*****-C1D5B

0 current activations out of 0 total

Activation adds record:

1 current activations out of 0 total

PCName First Activation Date Last Activity Date  
E*N 2/10/2018 10:27:48 AM 2/10/2018 10:27:48 AM  Deactivate

...but program, fails to activate on PC.

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Reply #3 from Stardock Forums Top

Noted,

I'm sorry to hear that. Could you try to purge and reinstall. Try to save a snapshot before you do that so that you can restore it later. Try this steps to purge and reinstall. https://forums.stardock.com/486084/fences-support-faq#reinstalling

and report back if it help.

Reply #4 from Stardock Forums Top

You should be set now.

Reply #5 from Stardock Forums Top

Unfortunately, full uninstall and use of Purge_Fences.bat did not solved then problem. I think that "0 current activations out of 0 total" is the problem and can be fixed by Stardock developers only. At least I was able to re-register e-Support account and create a ticket. Thank you for trying to help. I appreciate that.

Reply #6 from Stardock Forums Top

Quoting EJocys, reply 5

I think that "0 current activations out of 0 total" is the problem and can be fixed by Stardock developers only

It's not.  I have replied to your ticket.

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Reply #7 from Stardock Forums Top

@sdRohan: Thank you. Resetting %ProgramData%\Stardock\Fences* folder worked. Program activated successfully.