Cannot accessed the software I purchased

from Stardock Forums

I recently purchased object desktop, and I do not have access to the software I purchased in the "My Downloads" section, nor can I see the order in the "Order History" section. Will I be able to access the software I purchased? If not, then I would like to have the charge reversed, because I paid good money for the software, and would appreciate being able to use it. 

20,823 views 16 replies
Reply #2 from Stardock Forums Top

I have the same problem - nearly 24 hours ago charge to my Amex and no history in purchases, nor an email or in downloads.  It created an account on checkout and have the screenshot but nothing.  Just an Amex charge.

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Reply #4 from WinCustomize Forums Top

Stardock offices are closed until tomorrow morning. I will attempt to make support aware of this first thing in the morning. They will need to access your account info to see what is the issue. Unfortunately I don't have access to that info.

Sorry for any inconvenience.

Reply #6 from WinCustomize Forums Top

Quoting Daedalus1748, reply 5

No worries, there's no rush. 

I processed your order.

Reply #7 from Stardock Forums Top

I still cannot seem to find the order, and I have not gotten an email. I cannot use my email on the key retrieval page either

Reply #8 from Stardock Forums Top

Hello Daedalus1748,

I am sorry to hear that but I think sdRohan and Stardock main are off now. I am sure they will look into it once they on.

Reply #10 from WinCustomize Forums Top

Quoting thehitcho, reply 9

Still no reply from support.  Will just tell Amex to reverse any charges.

I processed your order. 

Reply #12 from Stardock Forums Top

Quoting majormuss, reply 11

same here

I've pushed your order through.

Reply #14 from Stardock Forums Top

Quoting brian_buehler, reply 13

HI I am having the same issue.  why is the download on an instantaneous feature?? 

Processed.