renewal

from Stardock Forums

Hello,

I have renewed my Object Desktop subscription and "My Downloads" says that my subscription is still expired. There is the renewal in my order history. I created a support request for this last Thursday and have not heard anything back. I can see the open support request but I am unable to look at it. Can someone tell me what is going on? This is the first time I have had to use Stardock Support, is it normal for it to take this long for a response?

 

Eric

43,750 views 16 replies
Reply #1 from Stardock Forums Top

What is your ticket number?

Galactic Civilizations III
Reply #3 from Stardock Forums Top

I haven't been waiting as long but it's been over two days since I submitted my problem. I tried renewing and it shows in the order history but it won't let me download the software.  QAU-603-71828 . I've used support many times and it has never taken this long to get anything sorted out. I paid the renewal and you have my money, so what's taking so long to fix it so I can use it.

Reply #4 from Stardock Forums Top

Quoting Eric, reply 2

XKE-444-85168 placed 16/11/17.

Fixed.

Reply #5 from Stardock Forums Top

Quoting sdRohan, reply 4


Quoting Eric Korhonen,
reply 2

XKE-444-85168 placed 16/11/17.



Fixed.

 

Thanks very much. Works great.

Reply #6 from JoeUser Forums Top

Damn.

I've wanted an XKE since I was a kid.

Reply #7 from WinCustomize Forums Top

^:thumbsup:

Reply #8 from WinCustomize Forums Top

Quoting Daiwa, reply 6

Damn.

I've wanted an XKE since I was a kid.

Haven't we all? ...;)

Reply #9 from Stardock Forums Top

 

Quoting sdRohan, reply 4


Quoting Eric Korhonen,
reply 2

XKE-444-85168 placed 16/11/17.



Fixed.

Could you fix mine too, please?

Reply #10 from Stardock Forums Top

Quoting krash12207929, reply 9

 

Quoting sdRohan,
reply 4






Quoting Eric Korhonen,

reply 2


XKE-444-85168 placed 16/11/17.



Fixed.


Could you fix mine too, please?

Fixed

Reply #11 from Stardock Forums Top

Quoting KindaichiShota, reply 10

work with me too , thanks!

You don't have any products under your @yahoo.com address.  Get me an order number.

Reply #13 from Stardock Forums Top

I'm having the same issue with ticket EJF-393-26880. With an automated purchasing front-end you would think there would be an automated back-end for access reprovisioning, and the lack of response and communication is pretty frustrating. As everyone is aware, this is an annual subscription, and I am losing days of utilization due to the system not recognizing the renewal and receiving no response to my email for help to both the sales and support email addresses. I'm a huge fan of your software, hence the renewal, but the customer support experience is very poor when leaving paying users in limbo with no options for additional assistance. I get the whole holiday delay, but over 24 hours to respond and no recourse is not an enticing selling point for recommendations.

I would greatly appreciate some assistance.

Thank you so much

Reply #14 from WinCustomize Forums Top

aircobra6969

Did you use PayPal to purchase ObjectDesktop? If you did does PayPal have a different email than your Stardock login?

Reply #15 from WinCustomize Forums Top

Quoting aircobra6969, reply 14

I'm having the same issue with ticket EJF-393-26880. With an automated purchasing front-end you would think there would be an automated back-end for access reprovisioning, and the lack of response and communication is pretty frustrating. As everyone is aware, this is an annual subscription, and I am losing days of utilization due to the system not recognizing the renewal and receiving no response to my email for help to both the sales and support email addresses. I'm a huge fan of your software, hence the renewal, but the customer support experience is very poor when leaving paying users in limbo with no options for additional assistance. I get the whole holiday delay, but over 24 hours to respond and no recourse is not an enticing selling point for recommendations.

I would greatly appreciate some assistance.

Thank you so much

 

Fixed...  You had your OD sub under one address but purchased the renewal on another...

This is not slight on you, or anyone else here with the same issue, but it's why I would like to see a constitutional amendment that one can only ever have one email address that is provided at birth. :lol:

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