WindowFX Support FAQ

How can I get my registration / product key information


Table of contents

Activaiton Issues and Questions
Please click here

Information and Usage 
My 'Wobbly Windows' is not working
How can I exclude and app from WindowFX effects
How can I turn off WindowFX from a command line?

Self Support Options
WindowFX Clean boot
Purging and re-installing

 


 

My 'Wobbly Windows' is not working

The problem is likely related to  "Show window contents while dragging" in Windows

Go to:

Control Panel -> (All Control Panel Items [View by: Large icons]) -> System -> Advanced System Settings -> Advanced [tab] -> Performance->Settings... -> Custom -> (6th setting from bottom, "Show window contents while dragging")

Check "Show window contents while dragging" and see if the WindowFX effect now functions.

 

 


 

How can I exclude an app from WindowFX effects

From the WindowFX 'animation' tab:

 


 

How can I turn off WindowFX from a command line?

From a command prompt, and in the WindowFX install directory:

C:\Program Files (x86)\Stardock\WindowFX>WindowFXConfig OFF

C:\Program Files (x86)\Stardock\WindowFX>WindowFXConfig ON

 


 

WindowFX Clean Boot

Performing a Clean Boot

A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. This is similar to starting Windows in Safe Mode, but provides you more control over which services and programs run at startup to help you isolate the cause of a problem.

Creating a new Windows Administrator Account

For testing, please create a new Windows Administrator account.

Its important that it is an Adminitrator account to ensure the PC has all associated privilages.

Windows 7 

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7

Windows 8

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Windows 10 & 11

http://windows.microsoft.com/en-us/windows-10/create-a-local-user-account-in-windows-10

Log in under that account and try.  If it fails, and while still under that account, please click the link below for performing a 'clean boot' under it:

Windows Clean Boot Documention

https://support.microsoft.com/en-us/kb/929135

After you've loaded Windows in a clean state, please download this file:

https://cdn.stardock.us/support/uploads/Purge_WFX.zip

Run the batch file in it to start the WindowFX service.

See if your issue persists

 


 

WindowFX purging and re-installing

Obtaining the purge file

Please follow this link: 

https://cdn.stardock.us/support/uploads/Purge_WFX.zip

Save the file to your downloads folder.

Purging the application

**IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.

Double-click the downloaded purge file and select "Run as Administrator" if you're on Windows 7/8/8.1/10.

For Windows 11, you need to select, ‘Show more options’ to get to the menu.

If you are running Windows 8/10/11, you may be notified that Windows is protecting your PC.  Select "More info" and then "Run anyway". 

Reboot the computer and reinstall the application.  It is important to get the most recent version of the application.

Reinstalling

For trials:

Please ensure you have the most recent trial available:

https://www.stardock.com/products/

For Stardock direct purchases

For getting your product and key, please see the following: 

https://www.stardock.com/support/productkeyretrieval

For Steam Purchases

Even after using the purge file, you still need to use the 'uninstall' option in the Steam client:

After, re-Install from Steam and Steam only.

Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.

 

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