CursorFX Support FAQ
Stardock Forums
How can I get my registration / product key information
Table of contents
Activation Issues and Questions
Please click here
Information and Usage
Where are themes stored
Previews are not showing for some cursors
How do I temporarily disable CursorFX?
CursorFX wont change from the current theme
CursorFX is crashing
Self Support Options
Purge and Re-install
CursorFX wont change from the current theme
Problem
No matter what package is selected and applied, the CursorFX theme will not change.
Solution
Copy, then paste, the following into the Windows Explorer address bar:
%USERPROFILE%\Local Settings\Stardock\CursorFX
Example:
Delete whatever is in the directory.
Open CursorFX and see that the CursorFX theme can be changed.
Related Articles
CursorFX purging and re-installing
Obtaining the purge file
Please follow this link:
https://cdn.stardock.us/support/uploads/Purge_CursorFX.zip
Save the file to your downloads folder.
Purging the application
**IMPORTANT** Please save any open documents/work and close out all of your applications including browsers. Your PC may restart after running this .bat file.
Double-click the downloaded purge file and select "Run as Administrator" if you're on Windows 7/8/8.1/10.
For Windows 11, you need to select, ‘Show more options’ to get to the menu.
If you are running Windows 8/10/11, you may be notified that Windows is protecting your PC. Select "More info" and then "Run anyway".
Reboot the computer and reinstall the application. It is important to get the most recent version of the application.
Reinstalling
For trials:
Please ensure you have the most recent trial available:
https://www.stardock.com/products/
For Stardock direct purchases
For getting your product and key, please see the following:
https://www.stardock.com/support/productkeyretrieval
For Steam Purchases
Even after using the purge file, you still need to use the 'uninstall' option in the Steam client:
After, re-Install from Steam and Steam only.
Please DO NOT change any of the default settings until you verify that the application is running as expected in its default state.