How do I get my money back?

from Stardock Forums

This whole process has been very frustrating for me.  A few days ago I purchased Object Desktop.  I have yet to use it as I see no way to download it.  My sales receipt says to click on the "MY DOWNLOAD" link, which I did.  Brings me to My Download on the site, which tells me that it will show here after I download the software.  I tried to click the "Get it NOW" button but it just wants me to give my charge card number again.  I have downloaded and install Object Desktop Manager.  It tells me that I have nothing to Manage and nothing to Install.  If I click on Subscription Tab and Subscribe to Object Desktop, it wants my charge card number again.

This was all done after I emailed them twice for support and have never received any email back.

Guess my question now is how do I get my money back?

89,367 views 13 replies
Reply #1 from Stardock Forums Top

 Have you tried going to your account?

http://download.stardock.com

https://forums.wincustomize.com/484254/Stardock-Store-Downloading-Your-Purchases

 

 

Reply #2 from Stardock Forums Top

I had a very similar problem when I purchased Object Desktop today. Turns out I could have saved myself a lot of time if I had just read all the steps and all the text in the emails I received confirming the purchase, maybe this will help you or someone else -   I paid via paypal. After the purchase went through it told me to do to my downloads page in order to download, I clicked the link to go to the page and was taken to a login or sign up screen. I hadnt put in any of my information, because I paid with paypal, so I figured I didnt have an account and clicked 'sign up'. I created my account, verified it and then finally got to the downloads and subscription page only to find there was nothing available for me to download! After poking around for some time and retracing my steps I found that in one of the emails I got confirming my purchase that I need to create an account with the same email that I had used to pay with, which is different than my personal email address. Super annoyed by the stupidity of this I did as directed and setup a new account with my paypal email. Now using that account I can see my downloads.

This really was one of the most bizarre purchasing/downloading/licensing system I have seen - and I have seen A LOT being an IT Admin/PC Technician for over 12 years. Why would it not give me the option to choose what email I wanted to use for my account? What if I was purchasing this for someone else? haha! 

Multiplicity - Control multiple PCs using one keyboard and mouse
Reply #3 from WinCustomize Forums Top

Quoting moresafemark, reply 2

I found that in one of the emails I got confirming my purchase that I need to create an account with the same email that I had used to pay with

I think you will find that is quite common in online account transactions, particularly if you have been in 'IT' for over 12 years...;)

Reply #4 from WinCustomize Forums Top

Just a reminder...."Stardock Support" forums are moderated specifically for support responses.

Debates as to what may or may not be 'assinine' are welcome elsewhere...:)

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Reply #5 from Stardock Forums Top

I have the same issue.

Renewed 11/5/17. However I was overcharged as a coupon I used registered on subtotal but not after submitting the order. Sean was kind enough to issue a $10 refund for the coupon but now I do not see any Object Desktop items on my download page. 

I got an email receipt that did confirm I was using the proper email but all that is showing is my old Object Dock key and download link. 

I have sent at least 5 emails and even left a message on their phone line-option 2-which is not even listed on their recording,but no one returns calls or emails. As a long time user I am very disappointed in the lack of support. 

While I appreciate that they are busy, no customer should have to wait days for a quick email to advise them what is going on. This is especially true when your subscription clock is ticking. Some of my apps--start 10, fences etc.. are failing authorization(why they should be looking for authorization I do not know--I thought I own those already installed versions) and have to be uninstalled, which is creating a hassle for me as I too am quite busy (emailing them and calling-haha). 

 I hope a support or sales person fixes my account and gives me my full 1 year subscription, in a timely manner (which has not occurred as of yet).

Reply #6 from WinCustomize Forums Top

Quoting slammyhotep, reply 5

I have sent at least 5 emails and even left a message on their phone line-option 2-which is not even listed on their recording,but no one returns calls or emails. As a long time user I am very disappointed in the lack of support. 
As a long time user, you should be fully aware that each time you contact Support,  your ticket is moved to the tail end of the queue. It requires patience but you really need to wait for a response before contacting Support again. Weekends and holidays can lenghten the time this takes,  as Stardock is usually closed during those periods.

Good luck with your issue, I have complete confidence that Support will get things resolved to your liking.

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Reply #7 from WinCustomize Forums Top

Quoting Wizard1956, reply 6

Complete confidence that Support will get things resolved to your liking.

Patience is a virtue.

Reply #8 from Stardock Forums Top

Quoting slammyhotep, reply 5

I have the same issue.

Renewed 11/5/17. However I was overcharged as a coupon I used registered on subtotal but not after submitting the order. Sean was kind enough to issue a $10 refund for the coupon but now I do not see any Object Desktop items on my download page. 

I got an email receipt that did confirm I was using the proper email but all that is showing is my old Object Dock key and download link. 

I have sent at least 5 emails and even left a message on their phone line-option 2-which is not even listed on their recording,but no one returns calls or emails. As a long time user I am very disappointed in the lack of support. 

While I appreciate that they are busy, no customer should have to wait days for a quick email to advise them what is going on. This is especially true when your subscription clock is ticking. Some of my apps--start 10, fences etc.. are failing authorization(why they should be looking for authorization I do not know--I thought I own those already installed versions) and have to be uninstalled, which is creating a hassle for me as I too am quite busy (emailing them and calling-haha). 

 I hope a support or sales person fixes my account and gives me my full 1 year subscription, in a timely manner (which has not occurred as of yet).

Please note that we do not have phone support, and by sending multiple tickets it delays the response.

I will make sure support addresses this, but also note that even if your subscription expires that does not mean your activation stops working.

Reply #9 from Stardock Forums Top

Quoting slammyhotep, reply 5

 I hope a support or sales person fixes my account and gives me my full 1 year subscription, in a timely manner (which has not occurred as of yet).

Fixed

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Reply #10 from Stardock Forums Top

It was indeed fixed. I had checked the box on my post to be notified me of any replies but I did not get those notices. However, facebook support was great and told me that the issue was addressed, which was correct. Although they state that you own the program,--start10, shadowfx, and fences all fail reactivation and giving me the choice to buy, use a 30 day trial or uninstall. I do not know why this was happening.

As a long time user, I DID NOT know that multiple requests slow it down--because I have never had issues with Stardock prior to now. 

For the future, I agree with Uvah that patience is a virtue. 

Thank you to all for your kind input with this matter.

 

Reply #11 from WinCustomize Forums Top

I had had the same problem, and I was very surprised that I need to create an account with the same email that I had used to pay with.

Reply #12 from Stardock Forums Top

Quoting AmySutherl, reply 11

I had had the same problem, and I was very surprised that I need to create an account with the same email that I had used to pay with.

Hello,
Sorry to hear you are having issues. But, you can always change it to something else if you wish : https://forums.stardock.com/486311/accounts-and-activation-support-faq#changeemail


Basj,
Stardock Community Assistant.

Reply #13 from WinCustomize Forums Top

This thread is years old. Please start a new thread if you have an issue.