Support Needed

Crashing without loading

Just bought the game.  Can't get it to run.

 

From debug.err

 

DebugMessage:  Version 2.1 last updated on: 10-07-2017 02:03
DebugMessage:  Entering WinMain
Debug Message:  Command Line:
DebugMessage:  *********DXDiag info follows.*********
System Info
Time: 10/7/2017, 06:21:27
DirectX Version: DirectX 11
Machine Name: NUMBER5
Operating System: Windows 8.1 64-bit (6.2, Build 9200) (9600.winblue_ltsb.170810-1616)
Languages: English (Regional Setting: English)
System Manufacturer: TOSHIBA
System Model: Satellite S55t-B
BIOS: 2.00
Processor: Intel(R) Core(TM) i7-4720HQ CPU @ 2.60GHz (8 CPUs), ~2.6GHz
Physical Memory: 12288MB RAM
Page File: 2816MB used, 11248MB available
Windows Dir: C:\Windows


Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) HD Graphics 4600
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics Family
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_0416&SUBSYS_F9201179&REV_06
Display Memory: 1920 MB
Current Display Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32
Driver Version: 10.18.0014.4414
Driver Date: 12/8/2016 03:10:00
DirectX Acceleration Enabled: Yes
 


Sound info
Sound device 1:
Description: Speakers (Conexant SmartAudio HD)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_14F1&DEV_5114&SUBSYS_1179F922&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: CHDRT64.sys
Provider: Conexant
Driver Version: 8.65.0036.0000
Driver Date: 3/24/2014 15:28:56
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0
 


DebugMessage:  *********END dxdiag info.*********
DebugMessage:  Using 2 samples for multisampling.
DebugMessage:  Game Resolution: 1366 x 768 (windowed mode)
DebugMessage:  HAL (hardware vertex processing)Intel(R) HD Graphics 4600
DebugMessage:  Presentation Interval: Immediate.
DebugMessage:  Back Buffer Bit Depth: X8R8G8B8.
DebugMessage:  32-bit z-buffer using 24-bits for the depth channel and 8-bits for the stencil channel.
DebugMessage:  ** Checking Direct3D 9 Device Capabilities ************************************
DebugMessage:  A full-color cursor is supported in hardware at high resolution modes.
DebugMessage:  Bump mapping is supported.
Debug Message:  Device is now ready
Debug Message:  GFX-THREAD: DISABLED
DebugMessage:  Border size reported as 6 by 29
DebugMessage:  Shell initialization complete
Debug Message:  DXAtlasWin.exe /w 1024 /h 512 /OUTPUTDIR "C:\ProgramData\Stardock\Elemental - Legendary Heroes\screens\" /SCREENPATH "C:\Program Files (x86)\Steam\steamapps\common\FE Legendary Heroes\screens" /FORCEREGEN 0 /ATLASNAME atlas
DebugMessage:  ***** Initializing Game *****
DebugMessage:  Loaded font Arial-13
DebugMessage:  Loaded font Trajan Pro_lu-16
DebugMessage:  Loaded font Trajan Pro_lu-13
DebugMessage:  Timer Frequency is 0 26a74a
DebugMessage:  Initializing sound card.
DebugMessage:  initailizing bink
DebugMessage:  Create anchor mwin
DebugMessage:  Load texture atlas.
DebugMessage:  InitializeWorld
Debug Message:  ERROR: (CD3D9Renderer) ::CreateTextureFromFileInMemory failed to create a texture.
Debug Message:  ERROR: LoadTexturesFromScreenFile failed to load a texture 'City_Mask.png' from screen file 'Screens\CityHudBasicEntryWnd.dxpack'
Debug Message:  ERROR: (CD3D9Renderer) ::CreateTextureFromFileInMemory failed to create a texture.
Debug Message:  ERROR: LoadTexturesFromScreenFile failed to load a texture 'Conclave_Mask.png' from screen file 'Screens\CityHudConclaveEntryWnd.dxpack'
Debug Message:  ERROR: (CD3D9Renderer) ::CreateTextureFromFileInMemory failed to create a texture.
Debug Message:  ERROR: LoadTexturesFromScreenFile failed to load a texture 'Fortress_Mask.png' from screen file 'Screens\CityHudFortressEntryWnd.dxpack'
DebugMessage:  Loaded font Tahoma-13Bold
DebugMessage:  Loaded font Trajan Pro-17Bold
Debug Message:  ERROR: (CD3D9Renderer) ::CreateTextureFromFileInMemory failed to create a texture.
Debug Message:  ERROR: LoadTexturesFromScreenFile failed to load a texture 'FE_Hud_Status_Empty.png' from screen file 'Screens\CityHudWnd.dxpack'
Debug Message:  ERROR: (CD3D9Renderer) ::CreateTextureFromFileInMemory failed to create a texture.
Debug Message:  ERROR: (CD3D9Renderer) ::CreateTextureFromFileInMemory failed to create a texture.
Debug Message:  ERROR: (CD3D9Renderer) ::CreateTextureFromFileInMemory failed to create a texture.
Debug Message:  ERROR: LoadTexturesFromScreenFile failed to load a texture 'Tactial_Que_Status_Up.png' from screen file 'Screens\TacticalHPHUDWnd.dxpack'

23,443 views 2 replies
Reply #2 Top
Rewritten from MindlessMe's post. (You can't read this on the elemental forums without highlighting, probably due to copying and pasting from the Stardock forums which have different background colors, and apparently the formatting pasted as well)

 

Please contact support so we can get more information.

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