SOLVED: Cybereason RansomFree

from WinCustomize Forums

I've been getting messages that the software could not start for some unknown reason.  I decided to download the latest from their website.  Unfortunately, when installing 2.4.0 it wants to use the old 2.2.7 installer to uninstall the version I was running., which I overwrote when I downloaded the new one.  I can't use control panel uninstall for the same reason so now I'm stuck.  Can anyone email the older installer?  I'll send my personal email via a PM here if you can help.  Thanks!

90,127 views 8 replies
Reply #1 from WinCustomize Forums Top

Never mind, Acronis support helped me get the file from backup and I was able to unistall 2.2.7 and install 2.4.

Reply #2 from JoeUser Forums Top

Good to hear.  I've been fairly impressed with Acronis support, although the app itself being a bit more intuitive & explicit wouldn't hurt.

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Reply #3 from WinCustomize Forums Top

Agree, Daiwa.

As for Cybereason? Installed 2.4.0.0 no probs, and didn't ask me for a different installer... Maybe your uninstall wasn't complete? Or, maybe you should have rebooted after the uninstall because perhaps the prior version still had files running in RAM and that interfered with the install?

Reply #4 from JoeUser Forums Top

Not to hijack this thread too much, but as an example:  I recently needed to delete some backups from my destination drive to free up room & after the knowledge base instructions got me nowhere, the procedure the Acronis support tech had me go through bore no resemblance to the knowledge base instructions (even violated them in one aspect) and involved temporarily disabling a feature in the app before backup files could be deleted, something mentioned nowhere in the knowledge base link.

That sort of thing.:)  

Reply #5 from WinCustomize Forums Top

Quoting DrJBHL, reply 3

Agree, Daiwa.

As for Cybereason? Installed 2.4.0.0 no probs, and didn't ask me for a different installer... Maybe your uninstall wasn't complete? Or, maybe you should have rebooted after the uninstall because perhaps the prior version still had files running in RAM and that interfered with the install?

 

The uninstaller is also the installer.  When I overwrote the old  install msi with the new one so went my old uninstaller.  Once it was recovered it used the old installer to unistall the old version.  Must be part of its own protection against being uninstalled by third party means.  And of course 2.27 would not recognize the 2.4 installer/uninstaller.

Reply #6 from WinCustomize Forums Top

Quoting Daiwa, reply 4

Not to hijack this thread too much, but as an example:  I recently needed to delete some backups from my destination drive to free up room & after the knowledge base instructions got me nowhere, the procedure the Acronis support tech had me go through bore no resemblance to the knowledge base instructions (even violated them in one aspect) and involved temporarily disabling a feature in the app before backup files could be deleted, something mentioned nowhere in the knowledge base link.

That sort of thing.:)  

 

In my case Acronis did not recognize any of its backup files.  It kept saying can't find version 3, then version2 then version 1 and back again.

Reply #8 from WinCustomize Forums Top

Quoting wolfenbastion, reply 7

I am having issues with this myself can anyone link the needed folder or application to a basic computer user to fix this?

 

What issues are you having?