just bought the game, loads to screen then just waits by loading, cant even play the game.

i just bought the game, the game just loads, or it crashes or freezes i tried in windows 10 or the beta , i cant even play the game my computer is one of the top of the lines and requirements........

 

please fix this issuse or i wantt my money back.

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Reply #2 Top

In future, if you are asking for assistance for a problem additional information about your system is important. Operating System, Processor, RAM, Graphics Card, Graphics driver version, resolution etc.

 

General troubleshooting:

https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/530/175/general-ashes-troubleshooting

If you are unable to resolve the problem by trying steps in the general troubleshooting it is a good idea to issue a support ticket as described at the bottom of the troubleshooting page.