Proper way to report a bug

from AshesoftheSingularity Forums

I have been playing the same map and in late game I am getting a crash, very frustrating when I am about to win and I get an error that the video driver is not responding.  I have a GTX 970 with the latest driver installed.  As a matter of fact, I just updated to the latest one last night before my last crash.  But it has been happening about 50% of the time.  I don't know if it is a problem with a certain map or not.  It was the 4 player small map. Don't remember the name right now.  So what is the proper way to report this?  What do I need to give the developers so that they could figure out what the issue is?

 

Zorin1

6,914 views 8 replies
Reply #1 from AshesoftheSingularity Forums Top

I'm sorry that I cannot directly address your question. But, in order to try to help directly with your problem, I would recommend you download and run the DDU (http://www.guru3d.com/files-details/display-driver-uninstaller-download.html), follow it's instructions, and then re-install the latest driver for your GPU (new one came out just yesterday or the day before, BTW), and make sure you check the "Clean Install" button.

 

Good luck!

Reply #2 from AshesoftheSingularity Forums Top

Please see here: https://esupport.stardock.com/index.php?/default_import/Knowledgebase/Article/View/530/175/general-ashes-troubleshooting

 

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Reply #4 from AshesoftheSingularity Forums Top

do a clean install, I had the same problem and after the clean install it worked with no errors.

Reply #5 from AshesoftheSingularity Forums Top

Quoting ASADDF, reply 4

do a clean install, I had the same problem and after the clean install it worked with no errors.

What do you mean by a clean install?  Talking about the Nvidia driver?  I am not going to wipe Win 10.

 

I think the last 3 crashes have all been on the same map.  I'm starting think that maybe the GTX 970 was overheating.  I will have to monitor the temps.  But the weird thing is that the OS said that the video drive has stopped responding.  But my desktop came up and all was good.  I did not see any artifacts that you mostly see when the video card is overheating or being pushed past it limit.  Most of the time you get a blue screen of death.  This did not happen, the game just closed and everything was well.  I am going to try to save the game next time just incase it crashes so I can finish a match.  The last 4 matches that I have played has either crashed or someone go disconnected so I quit.

 

I'm still look for some regular people to play with, so if anyone is interested drop me a not.  I don't think that I am that good of a player even thought right now I am ranked at #19.  Not sure if the leardboard is working correctly because I have been playing against the Normal AI and I think it is reporting that I been playing against the beginner AI.  Sure it will be fixed soon.

Reply #6 from AshesoftheSingularity Forums Top

Clean install meaning a clean install of the driver. The DDU I recommended will remove any traces of any old drivers. If it somehow bothers you to use it, re-install the latest driver for your GPU, use Custom Installation, check only the parts you need (e.g. if you don't use 3d, deselect the 3d drivers), and at the bottom you'll see a checkbox that says "Clean Install". Check it. Then continue the installation.

 

Good luck.

 

I'm not good at these kinds of games either and would be happy to play with someone else. Schedule's the biggest problem.

Reply #7 from AshesoftheSingularity Forums Top

I used the uninstall tool and also told Nvidia to do a fresh install just to make sure everything was gone.  I played one game so far and it did not crash.  My GPU hit a temp of 77c.  With no load it is at 61c.  So, I think that the card over heating is not an issue.  Going to play another game but this time I am going to record it.

Reply #8 from AshesoftheSingularity Forums Top

Once again, when you install a new driver, I recommend you select "Perform a clean installation". Not a big deal if you used DDU first, however!