Cannot install update 1.56

Could not open the uninstall executable for writing: Access to C:\Program Files (x86)\Stardock\Start8|lua5.1.ddl was denied. C:Program Files (x86)\Stardock\Start8\uninstall.exe

from Stardock Forums

I have tried to update my Start8 from 1.5 to 1.56 but it fails with fault code 

 

Could not open the uninstall executable for writing:
Access to C:\Program Files (x86)\Stardock\Start8|lua5.1.ddl was denied.
C:Program Files (x86)\Stardock\Start8\uninstall.exe

I have tried as Admin etc but it wont install.

 

Ideas please?

 

start8
12,158 views 7 replies
Galactic Civilizations IV
Reply #3 from Stardock Forums Top

It sounds like your antivirus is locking files during install to scan them which then prevents the installer moving them.  Some AV apps have a bug with this.

Disabling the AV real time scanning during install should prevent the problem.

Reply #4 from Stardock Forums Top

I have the exact problem as the OP.

My error message says V1.56 is not compatible with Win10-64... despite the fact that I'm currently running V1.55

The error is displayed even with BitDefender completely shutdown.

 

https://www.dropbox.com/s/a3iv7opat9aw12c/Start8%20error.gif?dl=0

 

 

 

Reply #5 from Stardock Forums Top

Quoting Saabjock, reply 4

I have the exact problem as the OP.

My error message says V1.56 is not compatible with Win10-64... despite the fact that I'm currently running V1.55

The error is displayed even with BitDefender completely shutdown.

 

https://www.dropbox.com/s/a3iv7opat9aw12c/Start8%20error.gif?dl=0

 

Start8 is not compatible with Win10, if that's what you're attempting.

Reply #6 from Stardock Forums Top

@The_Gear.....

     Why then is V1.55 running with Windows 10-64?

I have not had one single issue with Start8 since upgrading from Win8.1 to Win10.

How could it not be compatible?

 

Reply #7 from Stardock Forums Top

Quoting Saabjock, reply 6

@The_Gear.....

     Why then is V1.55 running with Windows 10-64?

I have not had one single issue with Start8 since upgrading from Win8.1 to Win10.

How could it not be compatible?

 

There are numerous issues, I can only imagine you have not noticed them for some reason.