Stardock Forums
Hi, I bought this software. but today I had that:
1st question: WHY????????
2nd question: how car you desactivate ON MY COMPUTER???
DRM? using my internet connection? Tracking?
Hello 112131a,
Assuming your DeskScapes license is under the same email address as your forum account, I do not see that your license was deactivated on our end.
After you activated DeskScapes for the first time, a license file is stored in your system's ProgramData folder. If the license file was somehow removed from your system or the file somehow became corrupt, you would encounter this error the next time you tried to use DeskScapes.
I would first recommend visiting your account page to retrieve the latest version of DeskScapes and your product key, then reinstalling DeskScapes and activating once again. Please see the article below for help with retrieving your purchase info:
If you're still experiencing issues, please create download and run the tool below:
http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe
Then attach the .zip that's created and send it in with a ticket to support:
https://esupport.stardock.com/index.php?/Tickets/Submit
Thanks!
Thank you for bringing this to our attention.
Looks like there was a bug in a recent update to our activation web services that was causing a de-activation under certain conditions. We have corrected the problem on our servers. You should be able to re-activate your software by entering your ProductKey and Email (or logon credentials). Our apologies for any inconveniences this may have caused.
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