DL issues

is anyone having DL issues on steam 

46,723 views 10 replies
Reply #5 Top

It downloaded quick for me but the game doesn't work and now the thread i posted is set to "access denied" which is a bit odd

 

https://forums.ashesofthesingularity.com/467508/get;3565711

Reply #6 Top

Quoting ChungasRevenge, reply 5

It downloaded quick for me but the game doesn't work and now the thread i posted is set to "access denied" which is a bit odd

 

https://forums.ashesofthesingularity.com/467508/get;3565711

That post was moved to the Founder's forum. It's restricted to you as your Founder's access isn't on your account. I believe that was discussed in another thread and you have contacted support.

Until they get that sorted, please submit a support ticket.

Submitting a ticket to Support

(IMPORTANT) Any screenshots \ video clips that may help illustrate the issue are very helpful. Jing (a free screenshot/video application), can be used for this: http://www.techsmith.com/jing.html

Also, please download and run the following utility:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer.

Attach the above requested files to a ticket placed here:

https://esupport.stardock.com/index.php?/Tickets/Submit

Reply #7 Top

Quoting ChungasRevenge, reply 5

It downloaded quick for me but the game doesn't work and now the thread i posted is set to "access denied" which is a bit odd

 

https://forums.ashesofthesingularity.com/467508/get;3565711

 

More telling is that you don't have an Ashes Founders' badge showing up. Did you purchase the game on a different account from what you're using on the forums?  Seems like something's disconnected that we'll need to investigate so we can fix you up (at least on here).

Reply #8 Top

I got heavy downloading problems too, id recomment to do something about it because it is 1.2Gig big and i am downloading with 14kb per second, this takes me 386 YEARS to compleet, really O_o is this how you start a Alpha.

You know how many alpha backers you got and you do not adjust the downloading servers on this, sounds like a Diablo 3 shitstorm :P

 

Funny edit: I REACHED 60kbps OMG ^^

Reply #9 Top

We can't do anything about Steam's backend. :(

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