Lost serial key.

from Stardock Forums

Hello. I recently found my CD of Galciv 2 Endless Universe in a pile of old game and wanted to play it again. The thing is, though, that I want to patch it up to it's latest patch version but in order to do so I need the serial key. Unfortunately I appear to have lost the case and manual quite some time a go. Is there any way of getting the latest patch without the serial key or getting a new serial key?

 

11,680 views 6 replies
Reply #1 from Stardock Forums Top

Have you ever registered the game with us? If so, you would be able to download it. Without having done so, we would have no way to get you a new serial key.

Reply #2 from Stardock Forums Top

I have 2 serials registered (DL and hard copy). How come I cant reactive any of them in a new PC. Last activation probably about 9 years ago.

 

"Stardock Product Activation could not write the activation signature"

 

What is that?

 

Redownload a registered game should have come activated.

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Reply #3 from Stardock Forums Top

Try running as administrator.

Reply #4 from GalCiv2 Forums Top

Always run as admin. Took me a bit of time to change the setting so I remember. Probably the serial numbers are still associated with the every old email address. The log said that the email address doesn't match.

Reply #5 from Stardock Forums Top

You'll need to use the old email address they've been registered to.

Reply #6 from GalCiv2 Forums Top

Actually, it was a problem with the activation window. The one with problem uses 2 entry for email and serial key. The good one has entry for email, password and serial key. Don't know why the other laptop use a bad activation window.