This App can't run on your pc

Start8

I have been using this app since it came. Just bought a brand new Lenovo for a client and I am getting "This App can't run on your PC". Help

12,225 views 14 replies
Reply #1 Top

Could it be a corrupted download?

What exactly does the message say?

Reply #2 Top

"This app can't run on your PC" To fid a version for your PC, check with the software provider. 

 

I removed all the Lenovo crap including the Start8 made by Pokki. Not sure if that is the issue.

Reply #3 Top

"I removed all the Lenovo crap including the Start8 made by Pokki"

Start8 made by Pokki? Can you elaborate on this?

Reply #5 Top

No. I used Classic Shell that you can DL from ninite.com That worked so for now I am going to start using that as it is free. Stardock is better but they are difficult to reach. I tried creating a ticket and they got bounced back as SPAM so I gave up

Reply #6 Top

Quoting billing19, reply 5

No. I used Classic Shell that you can DL from ninite.com That worked so for now I am going to start using that as it is free. Stardock is better but they are difficult to reach. I tried creating a ticket and they got bounced back as SPAM so I gave up

There are some reasons you may have been bounced as spam(As listed in the email you received). Did you try posting to the forums for assistance?

It also seems you hadn't responded to my question about what Pokki is and Start8's relation to that. I'm unsure if that's us or something from lenovo. We're happy to help but we need more information.

Reply #7 Top

So I had quite some difficulty with this at first. I was able to eventually get it to work. Several factors were prohibiting my install, such as Anti-Virus, which identified Start8 as a worm. Also, a couple of our network appliances were blocking the download process.

My resolution was to download the installer and the product key .csv "off the network" and place them on a flash drive. Then I disconnected the target PC from our network, disabled any anti-virus, and installed the application from the USB drive.

Worked the very first time.

Hope this helps.

:zoomba:

Reply #8 Top

Which antivirus were you using as we need to go find out why it is incorrectly suggesting it is a worm!

Reply #9 Top

Also getting "This app can't run on your PC. To find a version for your PC, check with the software publisher."  Using Windows 8.1 with Bing on a Dell Venue 8 Pro as the admin account and launching the app to Run as administrator.

I would like to thank you in advance for your valuable time, help and consideration.

 

CJ

Reply #10 Top

Quoting db33, reply 9

Also getting "This app can't run on your PC. To find a version for your PC, check with the software publisher."  Using Windows 8.1 with Bing on a Dell Venue 8 Pro as the admin account and launching the app to Run as administrator.

I would like to thank you in advance for your valuable time, help and consideration.

 

CJ

Where did you download Start8 from?

That usually means the file is corrupted in some way.

Reply #11 Top

It seems to have this issue for some PCs. I have tried it on Windows 8 installations with no AV or anything and it just won't install. I gave up.

Reply #12 Top

billing19 - Perhaps you have Windows RT?

Reply #13 Top

I'm getting the same error and I'm using Windows 8.1 Pro with Media Center. Even when I removed my Anti Virus, it would not install. I downloaded the software multiple times from Stardock.com and each time the install failed.

Reply #14 Top

Sorry to hear you are having trouble.

Please download and run the following utility:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

This is a tool that we use to gather relevant log files and basic information about your computer. 

Also, we really want to see the entirety of the process and resulting error. Please use Jing (free) to make a video of the process:

https://www.techsmith.com/jing.html

Once you have all the data, please create a ticket and upload here:

https://esupport.stardock.com/index.php?/Tickets/Submit

 

Thank you.