Purchase Pain Windows Blind8 and Decor8 >> Order in queue

Hello,

on 24.02.2015 I purchased WIndows Blind8 and Decor 8, i payed with Mastercard an the Order was queded. Whats the problem???

You can add the orders manually to my account, so I can download the software.
Or connect at least the order manually from, because the order has already been paid.

Good day
on 24/02/2015 I made the above orders at you.
It appeared the note: "This order has been queued for processing by customer service You will receive an email within one business.
day, at WhichTime you will be charged and your order we will be Fulfilled. "

After consulting with my credit card company "MasterCard" I have learned, however, that you have already bookmarked the withdrawals.

Two orders were properly carried out and the above two orders were not finished, so I can not download the software.

Please provide the software in my account to download or share with me why and why the order has not yet been completed.

In your mail is that you will respond within one working day, but unfortunately this is not the case.