So, uh, that steam sale

I rather felt it was implied I was emailed that it was the "Last Chance for Discounted Galactic Civilizations III Pre-order" that the game would not be discounted until release - which is why I bought it: I thought I'd be buying it on release anyway so I might get it while it was discounted and maybe poke about in the beta. So I was pretty surprised that it's currently half off on Steam. I feel kinda cheated - while I'm sure GC3 will be a fun game when it's done, there's not been a lot of fun to be had with the alpha for me, so if I hadn't been mislead about it being the "Last Chance for Discounted Galactic Civilizations III Pre-order" I could have happily have left it until now and paid $10 less.

90,471 views 32 replies
Reply #1 Top

It was the last chance to buy it at that price from Stardock. Steam sales happen. Where are all of you coming from, its almost like a bunch of monkeys just discovered computers and steam sales today. Theres like several of you already, stop breeding...

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Reply #2 Top

Take your condescending tone and shove it up your arse.  Sure, steam sales happen - but stardock's email didn't say it was the last chance to buy it direct, it said the last chance to buy a discounted pre-order. Not only was that not true, it's now being sold for less than what I paid before the game's even close to finished. 

Reply #3 Top

blah blah blah. You're own fault, stardock didn't misslead you. You and your poor $10.00, I paid a $100.00 :)

 

You are just as bad as the people crying in the Steam forums that Civ beyond earth is 40% off when they paid full price. Same rules apply.

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Reply #4 Top

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Reply #5 Top

Oh my glob I bought the game for $15 more than today's sale price three weeks ago. Everything is ruined.  :|  

Well, it'd be nice to have that $15 back but whatever. 

OP, anything goes in Steam holiday sales. Never assume. If you want to buy a thing in December, wait to see if Steam puts it up for sale. Usually, the prices will stay at least somewhat discounted until January 2, and you'll still have a shot at the better discounts that last for a day or so.

 

Reply #6 Top

Do all of you have a reading disability? I am not bothered that Steam sales happen - I am bothered Stardock told me the Founder's edition was the last chance to buy a discounted GC pre-order and that turned out not to be the case. But no, continue to ignore that part and be needlessly hostile in your knee-jerk defences. 

Reply #7 Top

But it was the last chance to buy a pre-order. It is no longer on pre-order and never will be again.

I've bought games on pre-order for a small discount or a bonus dlc and found the game on sale a few months later. Almost every game gets a discount at some point in the 3-6 months following release. Only the biggest of the big sellers manage to keep their release price for an extended period. In fact pre-order is the only time it's worth paying full-price because then you're guaranteed the longest period before it goes on sale. Buy at any other time and you're risking a sale the very next day.

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Reply #8 Top

The game is not yet released, so all current sales are also pre-orders. If you argue that Early Access is "release" and so these sales are not pre-orders, then how does EA differ from the Founder's Beta? Either they are both pre-orders or neither are, in either case the advertisment would be misleading. 

Anyway, I have emailed stardock sales and will not be checking this forum further.

Reply #9 Top

Unfortunately, Stardock cannot speak for Steam, nor predict their holiday sales any better than you or I.  I sympathize with your frustration, but I don't think Stardock can be held to blame here.  Steam caught both you and Stardock by surprise.

As for the question of buying too early, I shelled out $100 for the free-content-forever deal.  In my eyes, as a frugal shopper, you bought too late.  ;)

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Reply #10 Top

Quoting erischild, reply 9

As for the question of buying too early, I shelled out $100 for the free-content-forever deal.  In my eyes, as a frugal shopper, you bought too late. 

 

Me too, and when all is said and done, I think we will be the ones who got the most for our money.

Reply #11 Top

Quoting Darkrenown2, reply 6

Do all of you have a reading disability? I am not bothered that Steam sales happen - I am bothered Stardock told me the Founder's edition was the last chance to buy a discounted GC pre-order and that turned out not to be the case. But no, continue to ignore that part and be needlessly hostile in your knee-jerk defences. 

No, I just think your complaint is ignorant. Stardock saying that was about Stardock selling it. That doesn't necessarily extend to Steam, and I am not sure why you'd expect it would.

Reply #12 Top

I'm not one to support moderation of feedback that can lead to a lop sided forum where no negative comments can be discussed. However if this type of forum "banter" is acceptable to the community I would be shocked. Seriously people, get along and don't go raging forum wars. It was on sale, it happened. That can upset people. Does it bother me? Not one bit, it happens. To say that stardock didnt approve a sale would be inaccurate. Valve (the company that runs steam) does not decide what your product price point or sales are. They can suggest with statistics on trending sale prices and price point to sales profit scales and what not. In any event, its done, and some lucky crowd got a great deal! Thats more money in the pocket of the company we all want to develop this title into a future classic. Thats it I'm done, not going to read any further on this post as it has deteriorated into a horrible expression of human intolerance. 

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Reply #13 Top

I think the moral of the story here is to simply buy games when you can afford them and with money you can afford to spend. What you pay for things is largely irrelevant as sales will come and go and everything drops in price over time anyway. It's more about whether or not you're willing to wait and what you're willing to spend at the time.

Reply #14 Top

That was a little bit of resurrection there. But damn! There you go using common sense and logic. Careful, that might get you into trouble in some parts... ;)

Reply #15 Top

Quoting Avatar137, reply 14

That was a little bit of resurrection there. But damn! There you go using common sense and logic. Careful, that might get you into trouble in some parts... ;)


Heh, I am pretty good at necromancy :)

Reply #16 Top

Quoting RavenX, reply 13

I think the moral of the story here is to simply buy games when you can afford them and with money you can afford to spend. What you pay for things is largely irrelevant as sales will come and go and everything drops in price over time anyway. It's more about whether or not you're willing to wait and what you're willing to spend at the time.

If you are going to use common sense you are not allowed to wear pirate like gear.    You hear?

 

Reply #17 Top

Quoting Bamdorf, reply 16

If you are going to use common sense you are not allowed to wear pirate like gear.    You hear? 


A headband alone does not pirate gear make, my friend :P

Yarrr!!!

Reply #18 Top

It's pretty amusing some people here have the gall to talk down to me while at the same time imaging that Steam just randomly put people's games on sale. Game Developers/Publishers have to agree to suggested sales, or indeed can set their own sales prices nowadays.

This is not a complex thing, I'm not upset about money on its own, I'm not upset about games becoming cheaper in general as they age/go on sale, I'm upset because Stardock specifically offered me the "Last Chance for Discounted Galactic Civilizations III Pre-order", which was what made me buy it at the time, and then sold the pre-order for cheaper later. It was dishonest, that's what's upsetting.

Reply #19 Top

If you ever saw ghost busters theN you may remember the quote: if so eone asks you if you're a god you say yes. If steam offers to feature your game even if it means discount ting it you say yes.

Reply #20 Top

I find it amusing that you necroposted just so you could keep bitching about this. 

Reply #21 Top

Quoting Frogboy, reply 19

If you ever saw ghost busters theN you may remember the quote: if so eone asks you if you're a god you say yes. If steam offers to feature your game even if it means discount ting it you say yes.

I agree with your decision and think you should do another one, just for kicks. :) 

Seeing the title, I thought there was a steam sale and I was about to gleefully buy more copies to gift out. Oh well, maybe later. 

And yes, I am a god. Aren't you? :) 

Reply #22 Top

Quoting Frogboy, reply 19

If you ever saw ghost busters theN you may remember the quote: if so eone asks you if you're a god you say yes. If steam offers to feature your game even if it means discount ting it you say yes.

If you ever saw The Empire Strikes back, you might remember the part where Vader altered the deal - further reinforcing him being the bad guy and turning Lando from an ally to an enemy.

So you're saying it's ok to break promises to you customers to make more money? Sure, from a business point of view, I guess it is so long as the extra profits outweigh the annoyed customers- doesn't mean the customers with the broke promise is gonna be pleased about it. 

Look, Brad, I'm not happy about this, and I'm not happy with how the game turned out - can't I just get a refund and leave like you offered that angry dude in the patch thread? That's how most businesses handle annoyed customers, even if they think they're totally wrong, I could have been on my way thinking "well they changed the deal, but I got a refund so it's all good, SD are decent people". Instead I've been changed from a long-tern galciv fan to someone who actively dislikes your products and way of doing business, it doesn't help anyone involved. 

Reply #23 Top

Quoting Darkrenown2, reply 22


Quoting Frogboy,

If you ever saw ghost busters theN you may remember the quote: if so eone asks you if you're a god you say yes. If steam offers to feature your game even if it means discount ting it you say yes.



If you ever saw The Empire Strikes back, you might remember the part where Vader altered the deal - further reinforcing him being the bad guy and turning Lando from an ally to an enemy.

So you're saying it's ok to break promises to you customers to make more money? Sure, from a business point of view, I guess it is so long as the extra profits outweigh the annoyed customers- doesn't mean the customers with the broke promise is gonna be pleased about it. 

Look, Brad, I'm not happy about this, and I'm not happy with how the game turned out - can't I just get a refund and leave like you offered that angry dude in the patch thread? That's how most businesses handle annoyed customers, even if they think they're totally wrong, I could have been on my way thinking "well they changed the deal, but I got a refund so it's all good, SD are decent people". Instead I've been changed from a long-tern galciv fan to someone who actively dislikes your products and way of doing business, it doesn't help anyone involved. 

Don't act like you've been begging for a refund this whole time, this is the first time you've asked for a refund in this whole thread. The entire rest of it, you've been complaining that you pre-ordered the game while it was on sale, because they said that would be the last time to pre-order at a discount, then it went like on sale for $5 less later on.

The truth is, they didn't plan on there being more discounts, so as far as they knew, that was going to be the last chance to pre-order at a discount. Then Steam came to them and offered them free advertisement in return for offering an even bigger discount on early access. What would you have done? Turn down free advertisement because "Well, shoot, we said we wouldn't do any more discounts..." That would be stupid! And here you've spent a lot of energy on outrage over a dollar amount equal to what might be the price of lunch.

If you really want a discount, go for it, but stop acting like you're a victim of some company's evil plot to steal your ten dollars.

Reply #24 Top

No, what I would expect them to do is take the steam offer and offer the difference back or a refund to any customers who took the earlier deal and were upset about it now.

 

Also, you might want to re-evaluate your stance since you don't have all the info, I asked for a refund via the stardock support system shortly after I made this thread (I actually thought Brad would be cool about it and sort me out here without having to take an official step). Instead I just got some kneejerk insults, so I made a support ticket instead - they refused me. The reason I am posting again now is that Brad offered a refund to a guy in the latest patch thread and I was hoping I could also get one.

Quoting My,

Posted on: 20 December 2014 05:58 AM

Hello,
Back on the 21st of February you sent me a promotional email titled "Last Chance for Discounted Galactic Civilizations III Pre-order" - I assume you have this in your records, but I can forward you the mail if not. On the basis of this, being the last time I could pre-order at a reduced price, and expecting I would buy the game on release anyway, I bought it. However - yesterday (19th Dec) I saw the game was one sale on Steam for 50% off. Not only had February not been the last chance for a discounted pre-order, I could have paid $10 less had I waited! 
I fully understand that games lose their value rapidly after release and deep discounts are common, indeed I have lost count of games I have bought and then watched them fall in price before I got around to playing them. However, I feel this is a different case because 1) The game is not even released in its final state yet, and 2) I bought it on the basis of it being the "Last Chance for Discounted Galactic Civilizations III Pre-order" - which has turned out to be false.
I request that you do one of the following, with the former being my preferred option:1) Refund me $10 to bring the price I paid in line with the current price. In this case I would not be bothered by any future discounts as I would have bought the pre-order at 50% off without any promises.2) Refund me £39.99 and deactivate the Steam key you sent me.
Thanks,David.

 

Quoting My,

Posted on: 14 January 2015 07:23 AM
I decided to check the status on my ticket opened on the 20th of December only to find it had been closed without reply. For the moment I shall assume that was some kind of mistake rather than you ignoring customer's issues, so I shall repost it:

Hello,
Back on the 21st of February you sent me a promotional email titled "Last Chance for Discounted Galactic Civilizations III Pre-order" - I assume you have this in your records, but I can forward you the mail if not. On the basis of this, being the last time I could pre-order at a reduced price, and expecting I would buy the game on release anyway, I bought it. However - yesterday (19th Dec) I saw the game was one sale on Steam for 50% off. Not only had February not been the last chance for a discounted pre-order, I could have paid $10 less had I waited! 
I fully understand that games lose their value rapidly after release and deep discounts are common, indeed I have lost count of games I have bought and then watched them fall in price before I got around to playing them. However, I feel this is a different case because 
1) The game is not even released in its final state yet, and 2) I bought it on the basis of it being the "Last Chance for Discounted Galactic Civilizations III Pre-order" - which has turned out to be false.

I request that you do one of the following, with the former being my preferred option:
1) Refund me $10 to bring the price I paid in line with the current price. In this case I would not be bothered by any future discounts as I would have bought the pre-order at 50% off without any promises.
2) Refund me £39.99 and deactivate the Steam key you sent me.

Thanks, David.
 
 
Quoting A,
Posted on: 15 January 2015 01:44 PM
David,

You purchased your game in February of 2014. With it, you received much more than anyone purchasing now (early game access, name a star and exclusive forum access to name a few).

As for your 'options', I can do neither. Your purchase was over 90 days ago so no refund is not possible nor can I retroactively discount an order.

Please let us know if you should have any further questions/concerns.

-
Sean Drohan
Support Manager
Reply #25 Top

And I might as well quote the reply I am talking about:

Quoting Frogboy, reply 24

If you'd like a refund, I'm happy to provide it as long as you agree to leave and never come back and never purchase anything  ever again from us 

Quoting Darkrenown2, reply 143

Can I get in on this deal? Keeping it short and polite, I don't like the game and I didn't like it being sold cheaper during EA than the "Cheapest price pre-release!" price I got it for in Alpha. I requested a refund at the time, but your support guy said no and wasn't very nice about it. If I could get my money back and be gone forever I would be happy as a clam. Double points if I could get the same deal on Offworld Trading Company.