Texture Atlas Resolution and incorrectly-detected GPU memory

from GalCiv3 Forums

So I had a peek in Prefs.ini:

MaxTextureAtlasResolution=4096x4096

 

It seems a little excessive and indeed perhaps one of the reasons why the display stops working when click-panning is that too much texture is being crammed in at once.

Additionally, I had a peek in debug.err and it reports:

Display Memory: 2809 MB

 

This is for an AMD Radeon HD 5570 which only had 1GB of memory so... maybe a problem there?

support
13,911 views 4 replies
Reply #1 from GalCiv3 Forums Top

Thanks for posting your issue. Would you kindly, submit a ticket via our support system so that I can better assist you with your issue. After following the link, run the support tool, describe the issue you are having and then send us the zip file to greatly speed up the process!


Link to forums for explanation:

https://forums.galciv3.com/452855/page/1/


Link to support tool:

http://sd.stardock.com/Support/supportToolTest/SDSupportTool.exe

 
Reply #2 from GalCiv3 Forums Top

Sorry.  Unable to log into support to submit a ticket.  My e-mail address is registered, but I don't think I've submitted a ticket on that support site  before so, beats me.

Galactic Civilizations III
Reply #3 from GalCiv3 Forums Top

@MarvinKosh,

You should not login on the support site to submit a ticket. Simple select "Games" and hit the "Next>>" button. Then follow the instructions.

After you have submitted the ticket the support system will send you login credentials to your email address. This is purely to give you the opportunity to monitor the progress on the ticket you just submitted.

You do not login with your stardock store/forum credentials, the email address might be the same but the password will definitely be different.

Hope this helps.

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Reply #4 from GalCiv3 Forums Top

Okay then, thanks.  It's submited now. :)