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esupprot site & ticket submission annoyances

July 14, 2014 4:59 PM from

When submitting a ticket:

* Either move the "Knowledgebase suggestions" to under the add files section, or make it collapsible. Scrolling through 10 pages of suggestions to add files is excessive. TBH, a knowledge-base section for alpha submissions is a bit ahead of itself...

* Submission errors retain text entered, but do not show that they have either retained the files selected for submission, or that they were successfully uploaded.

support

5,805 views 2 replies

Reply #1 July 22, 2014 11:10 AM from

GalCiv3 Forums Top

As you know, Stardock writes a fair bit of original software. The ticket system, however, is a third party product; thus, we have less control of how it functions. I will, however, see what can possibly be done.

Thank you for your feedback.

Reply #2 July 22, 2014 12:07 PM from

GalCiv3 Forums Top

Thank you for the update, and again for at least looking into it.

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