Game crashing on New Game start

August 10, 2013 9:27 PM from

I have the ultimate edition from steam. It worked fine for awhile but lately it crashes whenever I start a new game. I do all the set up stuff but then when the game loads it crashes. The weird part is the campaign still works fine as does going into the file folder and launching The Dread Lords as apposed to the full Ultimate Edition version. My debug report is here

Debug Message: Version v1.53 last updated on: Tue Nov 4 11:55:35 2008
Debug Message: Can't find TGN or GalCiv2 serial number.
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 8/8/2013, 01:34:32
DirectX Version: DirectX 11
Machine Name: BRANDON-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP G72 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
Physical Memory: 4096MB RAM
Page File: 2164MB used, 5621MB available
Windows Dir: C:\Windows

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics (Core i3)
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02
Display Memory: 1696 MB
Current Display Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version: 8.15.0010.2189
Driver Date: 7/28/2010 21:10:36
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1439&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.6066
Driver Date: 3/13/2010 06:47:08
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Multisample Type chosen in prefs not supported. Disabling multisampling.
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Game Resolution: 1024 x 768
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): Intel(R) HD Graphics
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 23c394
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: Clear data definitions.
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GalCiv2\ships\*.xml
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\SteamApps\common\Galactic Civilizations II - Ultimate Edition\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\SteamApps\common\Galactic Civilizations II - Ultimate Edition\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Galaxy Size Set: 4 x 4
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Number of Unplaced Stars: 7.
Debug Message: Creating Random Map... Planets
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 42
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Done
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 30
Debug Message: Drengin Empire: Intellence -> 30
Debug Message: Altarian Republic: Intellence -> 30
Debug Message: Arcean Empire: Intellence -> 30
Debug Message: Torian Confederation: Intellence -> 30
Debug Message: Yor Collective: Intellence -> 30
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
Debug Message: OptionsWnd: Quit Btn
Debug Message: Posting WM_CLOSE message.
Debug Message: WM_CLOSE message received.
Debug Message: GameUninitialize start
Debug Message: Killing Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing space resources.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Clear data definitions.
Debug Message: Killing Galaxy: Completed
Debug Message: Shutting down sound system.
Debug Message: Clearing sound and music handles.
Debug Message: GameUninitialize end
Debug Message: Device not cleared. 1 counts left.
Debug Message: D3D not cleared. 1 counts left.
Debug Message: Destroying Window.
Debug Message: Main Shell terminating normally

12,669 views 15 replies

Reply #1 August 10, 2013 9:32 PM from

Stardock Forums Top

This debug shows a normal exit--please make sure to grab the one for the same version of the game as you are having trouble with, right after the crash occurs.

Reply #2 August 10, 2013 9:49 PM from

GalCiv2 Forums Top

ah sorry, here's the one from the twilightarnor folder, maybe it's the right one

Debug Message: Version v2.04 Twilight of the Arnor last updated on: Tue Nov 1 11:59:59 2011
Debug Message: Checking DX Version.
Debug Message: *********DXDiag info follows.*********
System Info
Time: 8/10/2013, 18:48:44
DirectX Version: DirectX 11
Machine Name: BRANDON-HP
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130318-1533)
Languages: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: HP G72 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz (4 CPUs), ~2.4GHz
Physical Memory: 4096MB RAM
Page File: 2442MB used, 5343MB available
Windows Dir: C:\Windows

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip Type: Intel(R) HD Graphics (Core i3)
DAC Type: Internal
Key Device: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02
Display Memory: 1696 MB
Current Display Mode: 1600 x 900 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Max Resolution:
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver Version: 8.15.0010.2189
Driver Date: 7/28/2010 21:10:36
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1439&REV_1001
Manufacturer ID: 1
Product ID: 100
Driver Name: RTKVHD64.sys
Provider: Realtek Semiconductor Corp.
Driver Version: 6.00.0001.6066
Driver Date: 3/13/2010 06:47:08
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_NONE
Debug Message: Attempting to create D3DDevice at resolution 1600 x 900, Windowed: 0, Multisample: 0
Debug Message: Game Resolution: 1600 x 900
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): Intel(R) HD Graphics
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 23c38a
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask C:\Users\Brandon\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\Mods\Default\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: No files found matching mask C:\Program Files (x86)\Steam\steamapps\common\Galactic Civilizations II - Ultimate Edition\Mods\Default\Data\Scenarios\*.gc2scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Star Frequency: 4 Max Num Stars: 126
Debug Message: Planet Frequency: 3 Max Num Planets: 403
Debug Message: Galaxy Size Set: 8 x 8
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Loose clusters.
Debug Message: Number of Unplaced Stars: 25.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 300
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Ascension Crystals
Debug Message: Creating Random Map... Done
Debug Message: Distributing bonuses on planets...
Debug Message: Creating Random Map... Asteroid Fields
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 40
Debug Message: Nomads: Intellence -> 40
Debug Message: Arcean Empire: Intellence -> 40
Debug Message: Korath Clan: Intellence -> 40
Debug Message: Thalan Empire: Intellence -> 40

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Reply #3 August 10, 2013 11:06 PM from

Stardock Forums Top

Crashing right there points to a bad race config file. Clearing the race files from that same folder should do the trick.

Reply #4 August 10, 2013 11:26 PM from

GalCiv2 Forums Top

Quoting kryo, reply 3

Crashing right there points to a bad race config file. Clearing the race files from that same folder should do the trick.

Thanks, so how do I go about that? just open the race config folder and deleting everything?

Reply #5 August 10, 2013 11:32 PM from

GalCiv2 Forums Top

In the same place as the debug.err file, the files with a .raceconfigxml extension are the ones you need to clear out. For example, Terran Alliance.raceconfigxml is such a file.

Reply #6 August 11, 2013 1:39 AM from

GalCiv2 Forums Top

Thanks everyone, I cleared out those files and everything works again. Again thanks

Reply #7 October 3, 2013 8:20 AM from

GalCiv2 Forums Top

Apparently a very similar thing happened to me. It took me a while to realize that the debug.err file, and the race config files, are in My Documents, which makes sense of course once I figured it out--- brute force searching worked for me.

It had crashed originally as I was creating an Altarian character...I found that after cleaning the race config file I needed to restart with a different race, then go back to an Altarian character, and now everything seems to be ok. Probably I messed around a bit more than was needed!

Anyway as a side note, I did a file verification (Steam) while the game was still crashing and nothing was detected. Perhaps not surprising as it likely doesn't check the "local" My Documents GalCiv2 directory(?).

Reply #8 October 3, 2013 5:39 PM from

Stardock Forums Top

Quoting Bamdorf, reply 7

I did a file verification (Steam) while the game was still crashing and nothing was detected. Perhaps not surprising as it likely doesn't check the "local" My Documents GalCiv2 directory(?).

File verification only checks installed files, not those generated at runtime (which being dynamic, there's not a lot it could do).

Reply #9 October 20, 2013 12:57 PM from

Stardock Forums Top

I've got the same issue. CTD for Twilight as soon as the intro movie ends. Got the latest update, uninstalled Twilight and reinstalled and it still crashes.

Here's my debug.err:

Debug Message: Version v1.5 last updated on: Thu Jan 11 13:39:19 2007 Debug Message: GalCiv2 is activated. Debug Message: Checking DX Version. Debug Message: *********DXDiag info follows.********* System Info Time: 10/20/2013, 09:42:26 DirectX Version: DirectX 11 Machine Name: WSL-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.130707-1535) Languages: English (Regional Setting: English) System Manufacturer: HP-Pavilion System Model: RK571AA-ABA m7780n BIOS: Phoenix - AwardBIOS v6.00PG Processor: Intel(R) Core(TM)2 CPU 6400 @ 2.13GHz (2 CPUs), ~2.1GHz Physical Memory: 3070MB RAM Page File: 2454MB used, 3922MB available Windows Dir: C:\Windows

Display Info Display device 1: Device Name: \\.\DISPLAY1 Card Name: ATI Radeon HD 5400 Series Manufacturer: ATI Technologies Inc. Chip Type: ATI display adapter (0x68F9) DAC Type: Internal DAC(400MHz) Key Device: Enum\PCI\VEN_1002&DEV_68F9&SUBSYS_21201462&REV_00 Display Memory: 1782 MB Current Display Mode: 1920 x 1200 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Max Resolution: Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap Driver Version: 8.17.0010.1043 Driver Date: 8/25/2010 22:01:04 DirectX Acceleration Enabled: Yes

Sound info Sound device 1: Description: Speakers (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_103C2A36&REV_1001 Manufacturer ID: 1 Product ID: 100 Driver Name: RTKVHDA.sys Provider: Realtek Semiconductor Corp. Driver Version: 6.00.0001.5548 Driver Date: 1/15/2008 19:19:04 Type: WDM Other Drivers: Acceleration Level: 1 Cap Flags: 0 Min/Max Sample Rate: 0, 0 Sound device 1: Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0885&SUBSYS_103C2A36&REV_1001 Manufacturer ID: 1 Product ID: 100 Driver Name: RTKVHDA.sys Provider: Realtek Semiconductor Corp. Driver Version: 6.00.0001.5548 Driver Date: 1/15/2008 19:19:04 Type: WDM Other Drivers: Acceleration Level: 1 Cap Flags: 0 Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.********* Debug Message: Entering WinMain Debug Message: ******* Starting Game Shell ******* Debug Message: Going Fullscreen Debug Message: Preparing to change display settings. Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES Debug Message: Game Resolution: 1024 x 768 Debug Message: Running fullscreen. Debug Message: HAL (hw vp): ATI Radeon HD 5400 Series Debug Message: D3DPRESENT_INTERVAL_DEFAULT Debug Message: Refresh rate: 60 Debug Message: Bit Depth: 32 bit. Debug Message: *********Checking D3DDevice Caps*********************** Debug Message: A full-color cursor is supported in hardware at high resolution modes. Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff Debug Message: Now Fullscreen Debug Message: Shell initialization complete Debug Message: ***** Initializing Game ***** Debug Message: Timer Frequency is 0 da7a64 Debug Message: Initializing sound card. Debug Message: initailizing bink Debug Message: Create setup screens. Debug Message: Clear galaxy settings. Debug Message: Clear influence. Debug Message: Clear up laws. Debug Message: Clear first time events. Debug Message: Clear wonders and trade goods. Debug Message: Clear sector mapper. Debug Message: * Collectors Edition * Debug Message: Set mouse. Debug Message: Set update timer. Debug Message: Clear data definitions. Debug Message: No files found matching mask C:\Users\WSL\Documents\My Games\GalCiv2\ships\*.xml Debug Message: No files found matching mask C:\Users\WSL\Documents\My Games\GalCiv2\ships\*.shipcfg Debug Message: Reading Star Names Debug Message: Reading Star Names... Done Debug Message: TitleWnd: Quit Button. Debug Message: Posting WM_CLOSE message. Debug Message: WM_CLOSE message received. Debug Message: GameUninitialize start Debug Message: Killing Galaxy Debug Message: Killing threads. Debug Message: Kiling civs. Debug Message: Killing ships. Debug Message: Killing rallypoints. Debug Message: Killing misc objects. Debug Message: Killing stars. Debug Message: Killing anomalies. Debug Message: Killing space resources. Debug Message: Killing colonies and planets. Debug Message: killing scenario. Debug Message: Clearing Turn Event Log Debug Message: Clear galaxy settings. Debug Message: Clear influence. Debug Message: Clear up laws. Debug Message: Clear first time events. Debug Message: Clear wonders and trade goods. Debug Message: Clear sector mapper. Debug Message: Clear data definitions. Debug Message: Killing Galaxy: Completed Debug Message: Shutting down sound system. Debug Message: Clearing sound and music handles. Debug Message: GameUninitialize end Debug Message: Device not cleared. 1 counts left. Debug Message: D3D not cleared. 1 counts left. Debug Message: Destroying Window. Debug Message: Main Shell terminating normally

Reply #10 October 20, 2013 2:12 PM from

Stardock Forums Top

Quoting kgottwald, reply 9

I've got the same issue. CTD for Twilight as soon as the intro movie ends. Got the latest update, uninstalled Twilight and reinstalled and it still crashes.

That is the debug file from the base game, showing a normal exit. Make sure that you get the one from the GC2TwilightArnor folder right after it crashes.

Reply #11 October 21, 2013 3:23 PM from

Stardock Forums Top

That's the only recent one there was! I just tried to start it again, it crashed but didn't generate a debug.err file in any of the game directories that I could find. All itcan do is play the Stardock logo movie.

Reply #12 October 21, 2013 7:18 PM from

Stardock Forums Top

If it's not creating the folder in My Documents/My Games at all, try running the game as an Administrator and see if that makes a difference. If you have any unusual user permissions set up or are hard linking the my documents folder elsewhere (as some people do), that could prevent the game from writing there. If it can't write, then it wouldn't be able to write the prefs.ini file as well which could be the cause of the crash.

If the folder is being created there, please contact [email protected] and they should be able to help look into this further.

Reply #13 October 22, 2013 3:52 PM from

Stardock Forums Top

Running it as administrator, it still crashes.

There's nothing from Stardock in My Documents.

Could it be that I installed the game on the hard drive's E: partition (which had much more free space) and My Documents is on C:?

Will uninstalling it and reinstalling it on C: do the trick?

Dark Avatar runs fine on E:, though.

Reply #14 October 22, 2013 6:46 PM from

Stardock Forums Top

The game shouldn't care what drive it is installed on. If it doesn't seem to be an account permissions issue and you are not doing anything unusual like hard linking My Documents to another drive than the user profiles are on, your best bet is to email support as above to dig into this more.

Reply #15 October 24, 2013 11:46 AM from

Stardock Forums Top

Hello,

I am experiencing a similar issue. The game freezes whenever starting a new game, needing computer restart.

Here is debug.err, please help:

Display Info
Display device 1:
Device Name: \\.\DISPLAY1
Card Name: AMD Radeon HD 6800 Series
Manufacturer: Advanced Micro Devices, Inc.
Chip Type: AMD Radeon Graphics Processor (0x6739)
DAC Type: Internal DAC(400MHz)
Key Device: Enum\PCI\VEN_1002&DEV_6739&SUBSYS_23041787&REV_00
Display Memory: 4095 MB
Current Display Mode: 1920 x 1200 (32 bit) (60Hz)
Monitor Name: Dell U2410(DP)
Monitor Max Resolution:
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx6
Driver Version: 8.17.0010.1230
Driver Date: 9/26/2013 19:02:24
DirectX Acceleration Enabled: Yes

Sound info
Sound device 1:
Description: Speakers (ASUS Xonar Essence STX Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_835C1043&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: cmudaxp.sys
Provider: ASUSTeK
Driver Version: 5.12.0001.0008
Driver Date: 4/11/2013 19:21:08
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438436&REV_1003
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.03.9600.16384
Driver Date: 8/22/2013 14:38:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: AMD DP Output (AMD High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002
Manufacturer ID: 1
Product ID: 100
Driver Name: AtihdW86.sys
Provider: Advanced Micro Devices
Driver Version: 8.00.0000.8813
Driver Date: 7/5/2013 11:40:42
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: Digital Audio (S/PDIF) (High Definition Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438436&REV_1003
Manufacturer ID: 1
Product ID: 65535
Driver Name: HdAudio.sys
Provider: Microsoft
Driver Version: 6.03.9600.16384
Driver Date: 8/22/2013 14:38:21
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Sound device 1:
Description: S/PDIF Pass-through Device (ASUS Xonar Essence STX Audio Device)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: PCI\VEN_13F6&DEV_8788&SUBSYS_835C1043&REV_00
Manufacturer ID: 1
Product ID: 100
Driver Name: cmudaxp.sys
Provider: ASUSTeK
Driver Version: 5.12.0001.0008
Driver Date: 4/11/2013 19:21:08
Type: WDM
Other Drivers:
Acceleration Level: 1
Cap Flags: 0
Min/Max Sample Rate: 0, 0

Debug Message: *********END dxdiag info.*********
Debug Message: Entering WinMain
Debug Message: ******* Starting Game Shell *******
Debug Message: Going Fullscreen
Debug Message: Preparing to change display settings.
Debug Message: Using hardware vertex processing
Debug Message: Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message: Attempting to create D3DDevice at resolution 1920 x 1200, Windowed: 0, Multisample: 4
Debug Message: Game Resolution: 1920 x 1200
Debug Message: Running fullscreen.
Debug Message: HAL (hw vp): AMD Radeon HD 6800 Series
Debug Message: D3DPRESENT_INTERVAL_DEFAULT
Debug Message: Refresh rate: 60
Debug Message: Bit Depth: 32 bit.
Debug Message: *********Checking D3DDevice Caps***********************
Debug Message: A full-color cursor is supported in hardware at high resolution modes.
Debug Message: RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message: Now Fullscreen
Debug Message: Shell initialization complete
Debug Message: GalCiv2 is activated.
Debug Message: ***** Initializing Game *****
Debug Message: Timer Frequency is 0 da7a64
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Could not open reg key HKEY_LOCAL_MACHINE SOFTWARE\Stardock\ObjectDesktop\DesktopX
Debug Message: Initializing sound card.
Debug Message: initailizing bink
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Movies\techs\*.bik
Debug Message: No files found matching mask Movies\techs\*.bik
Debug Message: No files found matching mask Gfx\Tutorials\*.bik
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\Gfx\Movies\*.bik
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\sfx\*.wav
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\Music\*.mp3
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\Event Music\*.mp3
Debug Message: Create setup screens.
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Set mouse.
Debug Message: Set update timer.
Debug Message: No files found matching mask ./Data/*.xml
Debug Message: Clear data definitions.
Debug Message: Killing ship styles:
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\ships\*.xml
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\shiptemplates\*.xml
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition./Data/English/\ShipStyles\*.xml
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\ShipStyles\*.xml
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask ./Data/\FleetFormations\*.fleet
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar\Gfx\Planets\C0*.png
Debug Message: No files found matching mask Gfx\Planets\C0*.png
Debug Message: No files found matching mask gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideN*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideE*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideS*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/1SideW*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideN*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideE*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideS*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/2SideW*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideN*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideE*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideS*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/3SideW*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideN*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideE*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideS*.png
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\DarkAvatar/gfx/Terrain/4SideW*.png
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\./Data/ShipTemplates/\*.shipcfg
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\ships\*.shipcfg
Debug Message: No files found matching mask D:\Documents\My Games\GC2TwilightArnor\shiptemplates\*.shipcfg
Debug Message: Reading Star Names
Debug Message: Reading Star Names... Done
Debug Message: No files found matching mask ./Data/English/Tutorials/*.xml
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_MoreDetails_FText
Debug Message: GalaxyWnd: Cannot find OBJID Scenaro_Details_FormattedText
Debug Message: No files found matching mask D:\Games\SteamLibrary\steamapps\common\Galactic Civilizations II - Ultimate Edition\Twilight\Mods\APT2\Data\CustomMaps\*.gc2map
Debug Message: No files found matching mask ./Data/English/Scenarios/*.GC2Scenario
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Title
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Spinner_Back
Debug Message: CustomPersonalityWnd: Cannot find OBJID Personality_Special_Disctiption_Title
Debug Message: Creating Galaxy
Debug Message: Killing threads.
Debug Message: Kiling civs.
Debug Message: Killing ships.
Debug Message: Killing rallypoints.
Debug Message: Killing misc objects.
Debug Message: Killing stars.
Debug Message: Killing anomalies.
Debug Message: Killing asteroid fields.
Debug Message: Killing asteroid field mining bases.
Debug Message: Killing space resources.
Debug Message: Killing ascension crystals.
Debug Message: Killing colonies and planets.
Debug Message: killing scenario.
Debug Message: Clearing Turn Event Log
Debug Message: Clear galaxy settings.
Debug Message: Clear influence.
Debug Message: Clear up laws.
Debug Message: Clear first time events.
Debug Message: Clear wonders and trade goods.
Debug Message: Clear sector mapper.
Debug Message: Star Frequency: 4 Max Num Stars: 320
Debug Message: Planet Frequency: 3 Max Num Planets: 1024
Debug Message: Galaxy Size Set: 22 x 22
Debug Message: Creating Random Map
Debug Message: Creating Random Map... Stars
Debug Message: Star Density: Tight Clusters.
Debug Message: Number of Unplaced Stars: 84.
Debug Message: Creating Random Map... Planets
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: *************** Failed To Place Planet ***************
Debug Message: Total planets placed: 65
Debug Message: Creating Random Map... Anomalies
Debug Message: Num Anomalies: 300
Debug Message: Creating Random Map... Resources
Debug Message: Creating Random Map... Ascension Crystals
Debug Message: Creating Random Map... Done
Debug Message: Distributing bonuses on planets...
Debug Message: Creating Random Map... Asteroid Fields
Debug Message: Setting Game Options
Debug Message: Creating Civs
Debug Message: Terran Alliance: Intellence -> 50
Debug Message: Altarian Resistance: Intellence -> 50
Debug Message: Korath Clan: Intellence -> 50
Debug Message: Torian Confederation: Intellence -> 50
Debug Message: Dominion of Korx: Intellence -> 50
Debug Message: Krynn Consulate: Intellence -> 50
Debug Message: Thalan Empire: Intellence -> 50
Debug Message: Yor Collective: Intellence -> 50
Debug Message: Iconian Refuge: Intellence -> 50
Debug Message: Drengin Empire: Intellence -> 50
Debug Message: Creating Civs... Done
Debug Message: Updating ZOC.
Debug Message: Creating 3 minor races
Debug Error: Starting tech NeutralHistory could not be given to Dark Yor because it was not found in their tech tree ().
Debug Error: Starting tech Innovative History could not be given to Dark Yor because it was not found in their tech tree ().
Debug Error: Starting tech NeutralHistory could not be given to Scottlingas because it was not found in their tech tree ().
Debug Error: Starting tech Innovative History could not be given to Scottlingas because it was not found in their tech tree ().
Debug Error: Starting tech NeutralHistory could not be given to Akilians because it was not found in their tech tree ().
Debug Error: Starting tech Innovative History could not be given to Akilians because it was not found in their tech tree ().
Debug Message: Creating ships...
Debug Message: Updating ZOC.
Debug Message: Galaxy Create... Done
Debug Message: UIBeginGame called with g_ulLocalPlayerID = 0
Debug Message: UIBeginGameHelper: New Game Started
Debug Message: UIBeginGameHelper: Mods are Disabled
Debug Message: Error flipping back buffer to primary buffer.
Debug Message: D3DERR_DEVICELOST
Debug Message: Device lost
Debug Message: Attempting to reset device.

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