Doesn't work on an (almost) fresh new install of Win7 64b

from Stardock Forums

Hi.

 

I'm having a serious issue with Deskscape8 who doesn't work at all.

 

I have an almost freshly new win7 64, but it won't work.

The app is installed and can be launched, but there's no way to apply a wallpaper, animated or not.

 

However, it is a bit strange, because it is as if something prevented deskscape to work. Because at Windows startup, when everything is loading, he shows an animated wallpaper for 3-4 seconds, and then the application crashes or something, but we come back to the original wallpaper.

 

Adding to this, I have a serious thought that it generate a crash of explorer (though it might absolutely be unrelated. According to the internet, it might be because of a modded hosts file, but anyway, it's not that that will prevent deskscapes from working).

 

Anyway, any help would be greatly appreciated.

deskscapes
21,610 views 9 replies
Reply #2 from WinCustomize Forums Top

I would strongly recommend you open a support ticket go here: https://www.wincustomize.com/help Right under 'Stardock Product Support' you have 2 [two] options, contact via email at [email protected] or use the online support system powered by Kayako. Keep in mind, once you initiate a support ticket almost instantly you will receive an automated response. Do not reply to it, wait for an actual person/support tech to reply. When you create the ticket you may want to make reference to this thread and/or provide as much detail as possible [i.e. what have you tried while troubleshooting, do you have any conflicting software/hardware etc.]. I hope your issue gets resolved so you can enjoy the fine software Stardock offers. Best of Luck!

 

 

 

Galactic Civilizations III
Reply #3 from Stardock Forums Top

Is it solved the problem somehow?

The same problem during startup - shows an animated wallpaper for 3-4 seconds, and then the windows explorer crash.
Crash windows explorer every time when I want apply dreams.


Reply #4 from Stardock Forums Top

Any luck figuring this one out? I cant get Deamscapes to do anything, soon as i select and apply a dream, wndows exlplorer crashes.  Windows 7 Home Premium 64 bit.

Reply #5 from WinCustomize Forums Top

Try Un-install of Deskscapes 8 and install Deskscapes 3. As far as I know deskscapes 8 was created for Windows 8 users. Deskscapes 3 should work fine on Win7.

Reply #6 from Stardock Forums Top

DS8 works on Win7.

It is very likely that a Windows update has broken DeskScapes.

You can find information about it at http://support.microsoft.com/kb/2670838

If you want to remove this update, use the following steps:

Open the installed programs by typing "View Installed updates" in your start panel
-- http://sd.stardock.com/zubaz/images/2013-03-01_1301.png

Navigate to Microsoft Windows Updates and select KB2670838
-- http://sd.stardock.com/zubaz/images/2013-03-01_1302.png

Select it and then select the Uninstall button near the top of the window.
-- http://sd.stardock.com/zubaz/images/2013-03-01_1303.png

Select "Yes" when prompted to uninstall.

Restart your PC when prompted.

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Reply #8 from WinCustomize Forums Top

[Edited #6 to get the links to function]...;)