How to get intouch with sales or support...

February 11, 2013 7:01 AM from

Hi everyone

I'm trying hard to get in touch with either sales or support, as we're trying to place an order, but our discounts aren't deducted...

We've two support tickets open, but there's no reactions to those, the first was opened the 7th, the next by emailing supoort from the form on the homepage the 8th.

Anyone got a good idea on how to get hold on anybody from Stardock??

Have also tried calling them, but only to end up on an answering machine.

Help would by greatly appreciated.

Best regards

Henrik

8,069 views 5 replies

Reply #1 February 11, 2013 7:19 AM from

WinCustomize Forums Top

It 'was' the weekend, in the US. It's now Monday morning.

You can expect a response shortly...;)

Reply #2 February 11, 2013 7:21 AM from

WinCustomize Forums Top

Hi, Henrik...

One important thing: Stop writing. Each time you do, the request for help will get shunted to the end of the queue.

Look for any "Auto-reply" - they will have your ticket number. They should go to the email associated with your account. If you don't see one, look in your email's "junk" or "spam" folder.

Monday is usually a very busy day (weekend help requests). Please wait for at least 72 hours before writing again.

A Support person will probably notice this thread and try to help. There is another way as well: On this page

https://www.stardock.com/support/?from=nav

You'll see:

Instantly Chat

Join one of our chatrooms and instantly interact with our community. Want to use your own IRC client? Simply join:

Server: irc.stardock.com
Channel: #stardock

You can join the chat and (be patient) a Support/Sales person will help.

Support works Monday-Friday, 9am-5pm (Eastern Standard Time).

*Jafo types quickly.

TouchTasks - Access tasks with ease on Windows touchscreens.

Reply #3 February 11, 2013 8:09 AM from

Stardock Forums Top

You have a reply.

Reply #4 February 12, 2013 4:56 AM from

Stardock Forums Top

Thanks everybody...

I guess I'll be a bit more patient...

Have a nice one....

Best Regards

Henrik

Reply #5 February 12, 2013 9:29 AM from

WinCustomize Forums Top

I've poked someone.

Welcome Guest! Please take the time to register with us.

Richer content, access to many features that are disabled for guests like commenting and posting on the forums.
Access to a great community, with a massive database of many, many areas of interest.
Access to contests & subscription offers like exclusive emails.
It's simple, and FREE!