Unlock problem

Hi,

search function of this forum is really strange.

 

I want to test fences but there is a problem with the trial version.

Message: There was a problem unlocking fences. Please try again.

 

I try fences on a Win7 x64 system.

 

Update: a new build of fences 2 solved this problem.

            Please contact stardock support.

63,887 views 22 replies
Reply #1 Top

Did you reboot after install? Try that and if that doesn't work, re-install it.

Reply #2 Top

No, I didn't. After installing Fences 2, the evaluation box popups directly. There wasn't a request to reboot the system.

Update: Re-boot doesn't help, also not a new installation of Fences.

Reply #3 Top

I have the same problem. Had Fences Free installed before, also Win7 x64. Reboot doesn't help either.

Reply #4 Top

We're looking intofixing this.  Contact [email protected] so we can collect more information.

Reply #5 Top

i suspect NTLM-passworded proxy connection, like Squid in NT Domain

 

at home i have Win7 x64 direct connectinon

at work i have Win7 x64  domain/proxy

 

F2 cannot be activated, when i click "start trial" it cannot connect to and offers manual copy-paste challenge/response sequence

Reply #6 Top

Same message: "There was a problem unlocking fences. Please try again." with the trial version. 

I am running Win7, 64-bit. If anyone knows a solution, please kindly share with the us! 

 

Thanks,

Hai 

Reply #7 Top

Quoting lthai1987, reply 7
Same message: "There was a problem unlocking fences. Please try again." with the trial version. 

I am running Win7, 64-bit. If anyone knows a solution, please kindly share with the us! 

 
Are you behind a firewall or proxy?

Reply #9 Top

We think we have found the problem and the solution.  Please contact stardock support so we can get a test build to you.

Reply #10 Top

Hi,

I seem to have the same problem -- running XP sp3

Installed the trial version with a view to buy -- I like the sound of what it "should" do.

The install moved all my icons into fences, but when I try to move an icon or use

Fences in any way it gives a registration box.

I click trial version

Then it seems to try to verify something, and ends up with the error

"Problem unlocking fences"

 

Reboot does not help

 

Is there a fix ?

 

Reply #11 Top

please email stardock support.

Reply #12 Top

I emailed stardock support, but, unfortunately, didn't receive answer yet. Can somebody tell me about solving the problem with Fences 2.0 on Windows 7 x64 ("There was a problem unlocking fences. Please try again.")? Thnx;)

Reply #13 Top

Quoting arturkovalchukakm, reply 12
I emailed stardock support, but, unfortunately, didn't receive answer yet. Can somebody tell me about solving the problem with Fences 2.0 on Windows 7 x64 ("There was a problem unlocking fences. Please try again.")? Thnx;)

Just give support a little more time to get back to you...;)

Reply #14 Top

And same problem here, running on W7 ultimate 64 bit.

Reboot did nothing.

Mailed support also.

 

Reply #15 Top

Quoting vote4, reply 14
And same problem here, running on W7 ultimate 64 bit.

Reboot did nothing.

Mailed support also. 
You should ahve a response from support.  Let us know.

Reply #17 Top

Please contact [email protected] so we can get a test build to you.

Reply #18 Top

I did contact support (  Ticket ID: WQK-949-42288

   Subject: cannot activate fences 2.0) but did not get an answer yet. If there is a fix then it should not be a problem to send it to me?

I really want to get started with fences....

Regards,

Marcel

Reply #19 Top

Yeah, same boat. It's a big club and growing all the time...

Reply #21 Top

Quoting marcel57952, reply 20
Someone should have heard from support by now?

Quoting Rosco_P, reply 17
Please contact [email protected] so we can get a test build to you.

The next step.

 

you did ask for a clue ;)