Cant fix

error

from GalCiv2 Forums

I was playing a great game. Now I cant play because of error. Reinstalling doest work, cant start a new game. I am not a programer!

Help Please

17,670 views 11 replies
Reply #1 from GalCiv2 Forums Top

Post the debug.err contents here (its in the same folder as the savegames).

Reply #2 from Stardock Forums Top

Is this the debug error file?

 

 

 

 

Debug Message:  *********END dxdiag info.********* Debug Message:  Entering WinMain Debug Message:  ******* Starting Game Shell ******* Debug Message:  Going Fullscreen Debug Message:  Preparing to change display settings. Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES Debug Message:  Game Resolution: 1024 x 768 Debug Message:  Running fullscreen. Debug Message:  HAL (hw vp): ATI Radeon HD 4800 Series        Debug Message:  D3DPRESENT_INTERVAL_DEFAULT Debug Message:  Refresh rate: 75 Debug Message:  Bit Depth: 32 bit. Debug Message:  *********Checking D3DDevice Caps*********************** Debug Message:  A full-color cursor is supported in hardware at high resolution modes. Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff Debug Message:  Now Fullscreen Debug Message:  Shell initialization complete Debug Message:  ***** Initializing Game ***** Debug Message:  Timer Frequency is 0 da7a64 Debug Message:  Initializing sound card. Debug Message:  initailizing bink Debug Message:  Create setup screens. Debug Message:  Clear galaxy settings. Debug Message:  Clear influence. Debug Message:  Clear up laws. Debug Message:  Clear first time events. Debug Message:  Clear wonders and trade goods. Debug Message:  Clear sector mapper. Debug Message:  * Collectors Edition * Debug Message:  Set mouse. Debug Message:  Set update timer. Debug Message:  Clear data definitions. Debug Message:  No files found matching mask C:\Users\Lesa\Documents\My Games\GalCiv2\ships\*.xml Debug Message:  No files found matching mask C:\Users\Lesa\Documents\My Games\GalCiv2\ships\*.shipcfg Debug Message:  Reading Star Names Debug Message:  Reading Star Names... Done Debug Message:  TitleWnd: Quit Button. Debug Message:  Posting WM_CLOSE message. Debug Message:  WM_CLOSE message received. Debug Message:  GameUninitialize start Debug Message:  Killing Galaxy Debug Message:  Killing threads. Debug Message:  Kiling civs. Debug Message:  Killing ships. Debug Message:  Killing rallypoints. Debug Message:  Killing misc objects. Debug Message:  Killing stars. Debug Message:  Killing anomalies. Debug Message:  Killing space resources. Debug Message:  Killing colonies and planets. Debug Message:  killing scenario. Debug Message:  Clearing Turn Event Log Debug Message:  Clear galaxy settings. Debug Message:  Clear influence. Debug Message:  Clear up laws. Debug Message:  Clear first time events. Debug Message:  Clear wonders and trade goods. Debug Message:  Clear sector mapper. Debug Message:  Clear data definitions. Debug Message:  Killing Galaxy: Completed Debug Message:  Shutting down sound system. Debug Message:  Clearing sound and music handles. Debug Message:  GameUninitialize end Debug Message:  Device not cleared. 1 counts left. Debug Message:  D3D not cleared. 1 counts left. Debug Message:  Destroying Window. Debug Message:  Main Shell terminating normally

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Reply #3 from GalCiv2 Forums Top

no, thats a crash dump, the debug file is in your \Documents\My Games\GC2DarkAvatar folder.

wait,thats it, its just not properly spaced.

it should look like this:

 

 

Debug Message:  *********END dxdiag info.*********
Debug Message:  Entering WinMain
Debug Message:  ******* Starting Game Shell *******
Debug Message:  Going Fullscreen
Debug Message:  Preparing to change display settings.
Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES
Debug Message:  Game Resolution: 1024 x 768
Debug Message:  Running fullscreen.
Debug Message:  HAL (hw vp): ATI Radeon HD 4800 Series        
Debug Message:  D3DPRESENT_INTERVAL_DEFAULT
Debug Message:  Refresh rate: 75
Debug Message:  Bit Depth: 32 bit.
Debug Message:  *********Checking D3DDevice Caps***********************
Debug Message:  A full-color cursor is supported in hardware at high resolution modes.
Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff
Debug Message:  Now Fullscreen Debug Message:  Shell initialization complete
Debug Message:  ***** Initializing Game *****
Debug Message:  Timer Frequency is 0 da7a64
Debug Message:  Initializing sound card.
Debug Message:  initailizing bink
Debug Message:  Create setup screens.
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  * Collectors Edition *
Debug Message:  Set mouse.
Debug Message:  Set update timer.
Debug Message:  Clear data definitions.
Debug Message:  No files found matching mask C:\Users\Lesa\Documents\My Games\GalCiv2\ships\*.xml
Debug Message:  No files found matching mask C:\Users\Lesa\Documents\My Games\GalCiv2\ships\*.shipcfg
Debug Message:  Reading Star Names
Debug Message:  Reading Star Names... Done
Debug Message:  TitleWnd: Quit Button.
Debug Message:  Posting WM_CLOSE message.
Debug Message:  WM_CLOSE message received.
Debug Message:  GameUninitialize start
Debug Message:  Killing Galaxy
Debug Message:  Killing threads.
Debug Message:  Kiling civs.
Debug Message:  Killing ships.
Debug Message:  Killing rallypoints.
Debug Message:  Killing misc objects.
Debug Message:  Killing stars.
Debug Message:  Killing anomalies.
Debug Message:  Killing space resources.
Debug Message:  Killing colonies and planets.
Debug Message:  killing scenario.
Debug Message:  Clearing Turn Event Log
Debug Message:  Clear galaxy settings.
Debug Message:  Clear influence.
Debug Message:  Clear up laws.
Debug Message:  Clear first time events.
Debug Message:  Clear wonders and trade goods.
Debug Message:  Clear sector mapper.
Debug Message:  Clear data definitions.
Debug Message:  Killing Galaxy: Completed
Debug Message:  Shutting down sound system.
Debug Message:  Clearing sound and music handles.
Debug Message:  GameUninitialize end
Debug Message:  Device not cleared. 1 counts left.
Debug Message:  D3D not cleared. 1 counts left.
Debug Message:  Destroying Window.
Debug Message:  Main Shell terminating normally

 

alright, try running it in admin mode.

 

Reply #4 from GalCiv2 Forums Top

  I think you need to give more info,  because...

 

Quoting Galacticruler5000, reply 3
Debug Message: Main Shell terminating normally

  means the game ended normally.

  

Reply #5 from GalCiv2 Forums Top

no, no, no, i mean that this is what matters:

Code
  1. Debug Message: Device not cleared. 1 counts left.
  3. Debug Message:  D3D not cleared. 1 counts left.
  5. Debug Message:  Destroying Window.

the game cant edit itself, so run it as an administrator.

Reply #6 from Stardock Forums Top

When I run it in admin mode I get, windows error message: Dalaunch.exe Is not working.

Reply #7 from Stardock Forums Top

Quoting Galacticruler5000, reply 6
no, no, no, i mean that this is what matters:

Those messages are completely normal.

The important point is that we get the debug.err file from immediately after an error occurs. The file is written every time you run the game regardless whether anything bad happens or not, so starting the game back up after a crash will overwrite the log with any possible errors in it.

When you open the log, please use notepad so that the line breaks are maintained and be sure to copy the entire file (the posts above are missing the headers containing version/driver details).

The location you'll find the debug.err in varies depending on which game you're playing, so also be sure you grab the right one:

Dread Lords: My Documents\My Games\GalCiv2
Dark Avatar: My Documents\My Games\GC2DarkAvatar
Twilight of the Arnor: My Documents\My Games\GC2TwilightArnor

Reply #8 from Stardock Forums Top

Debug Message:  Version v1.5 last updated on: Thu Jan 11 13:39:19 2007 Debug Message:  Can't find TGN or GalCiv2 serial number. Debug Message:  GalCiv2 is activated. Debug Message:  Checking DX Version. Debug Message:  *********DXDiag info follows.********* System Info Time: 6/24/2012, 21:50:20 DirectX Version: DirectX 11 Machine Name: LESA-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.vistasp2_gdr.120402-0336) Languages: English (Regional Setting: English) System Manufacturer: ECS System Model: G31T-M9 BIOS: Default System BIOS Processor: Pentium(R) Dual-Core  CPU      E5400  @ 2.70GHz (2 CPUs), ~2.7GHz Physical Memory: 2046MB RAM Page File: 933MB used, 3404MB available Windows Dir: C:\Windows

Display Info Display device 1: Device Name: \\.\DISPLAY1 Card Name: ATI Radeon HD 4800 Series        Manufacturer: ATI Technologies Inc. Chip Type: ATI display adapter (0x9440) DAC Type: Internal DAC(400MHz) Key Device: Enum\PCI\VEN_1002&DEV_9440&SUBSYS_05021002&REV_00 Display Memory: 1274 MB Current Display Mode: 1280 x 768 (32 bit) (75Hz) Monitor Name: Acer LCD Monitor AL1916W Monitor Max Resolution: Driver Name: aticfx32.dll,aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap Driver Version: 8.17.0010.1077 Driver Date: 4/20/2011 03:09:06 DirectX Acceleration Enabled: Yes  

Sound info Sound device 1: Description: Speakers (VIA High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIO\FUNC_01&VEN_1106&DEV_E721&SUBSYS_10192699&REV_1001 Manufacturer ID: 1 Product ID: 100 Driver Name: viahduaa.sys Provider: VIA Technologies, Inc. Driver Version: 6.00.0001.7100 Driver Date: 5/8/2009 11:23:18 Type: WDM Other Drivers: Acceleration Level: 1 Cap Flags: 0 Min/Max Sample Rate: 0, 0   Sound device 1: Description: Digital Output Device (HDMI) (3- High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1001 Manufacturer ID: 1 Product ID: 100 Driver Name: HdAudio.sys Provider: Microsoft Driver Version: 6.00.6002.18005 Driver Date: 4/10/2009 21:43:02 Type: WDM Other Drivers: Acceleration Level: 1 Cap Flags: 0 Min/Max Sample Rate: 0, 0  

Debug Message:  *********END dxdiag info.********* Debug Message:  Entering WinMain Debug Message:  ******* Starting Game Shell ******* Debug Message:  Going Fullscreen Debug Message:  Preparing to change display settings. Debug Message:  Using multilsample setting: D3DMULTISAMPLE_4_SAMPLES Debug Message:  Game Resolution: 1024 x 768 Debug Message:  Running fullscreen. Debug Message:  HAL (hw vp): ATI Radeon HD 4800 Series        Debug Message:  D3DPRESENT_INTERVAL_DEFAULT Debug Message:  Refresh rate: 75 Debug Message:  Bit Depth: 32 bit. Debug Message:  *********Checking D3DDevice Caps*********************** Debug Message:  A full-color cursor is supported in hardware at high resolution modes. Debug Message:  RGB in format 6:6:6, Masks reported as ff0000:ff00:ff Debug Message:  Now Fullscreen Debug Message:  Shell initialization complete Debug Message:  ***** Initializing Game ***** Debug Message:  Timer Frequency is 0 da7a64 Debug Message:  Initializing sound card. Debug Message:  initailizing bink Debug Message:  Create setup screens. Debug Message:  Clear galaxy settings. Debug Message:  Clear influence. Debug Message:  Clear up laws. Debug Message:  Clear first time events. Debug Message:  Clear wonders and trade goods. Debug Message:  Clear sector mapper. Debug Message:  * Collectors Edition * Debug Message:  Set mouse. Debug Message:  Set update timer. Debug Message:  Clear data definitions. Debug Message:  No files found matching mask C:\Users\Lesa\Documents\My Games\GalCiv2\ships\*.xml Debug Message:  No files found matching mask C:\Users\Lesa\Documents\My Games\GalCiv2\ships\*.shipcfg Debug Message:  Reading Star Names Debug Message:  Reading Star Names... Done Debug Message:  TitleWnd: Quit Button. Debug Message:  Posting WM_CLOSE message. Debug Message:  WM_CLOSE message received. Debug Message:  GameUninitialize start Debug Message:  Killing Galaxy Debug Message:  Killing threads. Debug Message:  Kiling civs. Debug Message:  Killing ships. Debug Message:  Killing rallypoints. Debug Message:  Killing misc objects. Debug Message:  Killing stars. Debug Message:  Killing anomalies. Debug Message:  Killing space resources. Debug Message:  Killing colonies and planets. Debug Message:  killing scenario. Debug Message:  Clearing Turn Event Log Debug Message:  Clear galaxy settings. Debug Message:  Clear influence. Debug Message:  Clear up laws. Debug Message:  Clear first time events. Debug Message:  Clear wonders and trade goods. Debug Message:  Clear sector mapper. Debug Message:  Clear data definitions. Debug Message:  Killing Galaxy: Completed Debug Message:  Shutting down sound system. Debug Message:  Clearing sound and music handles. Debug Message:  GameUninitialize end Debug Message:  Device not cleared. 1 counts left. Debug Message:  D3D not cleared. 1 counts left. Debug Message:  Destroying Window. Debug Message:  Main Shell terminating normally Install switch found GalCiv2 DLL path: C:\PROGRA~1\Stardock\TOTALG~1\GalCiv2\GDFGalCiv2.dll Install directory: C:\Program Files\Stardock\TotalGaming\GalCiv2\ Game exe path: C:\Program Files\Stardock\TotalGaming\GalCiv2\GalCiv2.exe Error adding Dread Lords to Game Explorer.

this is the whole file. Dont know why it wont paste up right. This isnt a beta version. I shouldnt have to manipulate files. Why isnt there a patch. Why cant you erase this file and let it create a new one?

Reply #9 from GalCiv2 Forums Top

Error adding Dread Lords to Game Explorer.

 

that looks suspicious... :-|

Reply #10 from Stardock Forums Top

That debug.err file appears to be from the base game, not from Dark Avatar. Is it the base game that you're encountering the issue with? If not, please be sure you get the debug.err file from the appropriate version. Each has its own folder as above.

It also indicates that your game is not fully updated. You have 1.5, while the latest version of the base game is 1.53. If you registered the game prior to spring 2011, you should be able to log in and update via Impulse (now the GameStop App). Otherwise, contact [email protected] and they should be able to help you get up to date.

Beyond that, you will need to open that file immediately after the game crashes or encounters the error. This one is from three days ago and shows the game was started and immediately exited from the main menu, so we can't tell much from it beyond the version information.

Reply #11 from GalCiv2 Forums Top

  Have you looked in the "Bug Reports" forum for posts about GalCivII and Vista?  There is at least one such thread in the "sticky" section.