iainparfitt

Why is it taking so long to process my order

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Why is it taking so long to process my order

from Stardock Forums

I placed my order for Object Desktop, Tweak 7 and Objectdock Plus v2 last Saturday. I was advised that it would take up to 2 working days to process the order. Well it's now another weekend and still when I log on it says I have no orders and strangely the shopping cart still says I have 3 items in it despite receiving an order confirming the order and giving me an order number 2171806.

Can someone from Stardock please look into this as I am getting concerned.

Many thanks.

612,148 views 278 replies
Reply #26 from Stardock Forums Top

" Status: This order has been queued for processing by customer service. You will receive an email within one business day, at which time you will be charged and your products delivered.  "

Crap...


Reply #27 from Stardock Forums Top

Yeah, same thing here.

Thought the whole idea of digital delivery was that I wouldn't have to wait :(
I want my WindowBlinds 7 now!  :)

 

Completed checkout and received the queued for processing message, nothing showing in order history and I still have the order in my cart.
Haven't checked out again in case I'm charged twice. 

Siege of Centauri
Reply #28 from Stardock Forums Top

Quoting jpabruins, reply 25
Judging the amount of recent posts in this thread many customers assume they have immediately access to the purchased game (a la Steam so to say), like me

Normally that is the case, however sometimes orders may require manual review.

Reply #29 from WinCustomize Forums Top

Quoting jpabruins, reply 25
Judging the amount of recent posts in this thread many customers assume they have immediately access to the purchased game (a la Steam so to say), like me

Steam was also the first place I looked for Rebellion, but no mention about this game there (yet.)

Ah well, waiting patiently for processing my purchase. I hope this process service works on Sundays though! 
You should be good to go.  Get you key at download.stardock.com then add Rebellion to Steam.

Reply #30 from WinCustomize Forums Top

Quoting s12roop, reply 27
Yeah, same thing here.

Thought the whole idea of digital delivery was that I wouldn't have to wait
I want my WindowBlinds 7 now!  

 

Completed checkout and received the queued for processing message, nothing showing in order history and I still have the order in my cart.
Haven't checked out again in case I'm charged twice. 
You should be all set now.

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Reply #31 from Stardock Forums Top

Quoting Zubaz, reply 29

Quoting jpabruins, reply 25Judging the amount of recent posts in this thread many customers assume they have immediately access to the purchased game (a la Steam so to say), like me

Steam was also the first place I looked for Rebellion, but no mention about this game there (yet.)

Ah well, waiting patiently for processing my purchase. I hope this process service works on Sundays though! You should be good to go.  Get you key at download.stardock.com then add Rebellion to Steam.

Big thanks for the service & support on this very sunday!! Rebellion here I come! :)

Reply #32 from WinCustomize Forums Top

Quoting jpabruins, reply 31
Big thanks for the service & support on this very sunday!!
My options we're to tell the wife I was working or clean the bathtub.  I may have to work all day.

Reply #33 from Stardock Forums Top

Quoting Zubaz, reply 30

Quoting s12roop, reply 27Yeah, same thing here.

Thought the whole idea of digital delivery was that I wouldn't have to wait
I want my WindowBlinds 7 now!  

 

Completed checkout and received the queued for processing message, nothing showing in order history and I still have the order in my cart.
Haven't checked out again in case I'm charged twice. You should be all set now.

 

Thank you. :)

Reply #34 from Stardock Forums Top

Hi! I just ordered ObjectDesktop and realized I MIGHT have not confirmed my account before the order, is that possible?(I couldn't post in the forums,I registered yesterday.). I hope I didn't screw up the process somehow. I haven't received any email yet and theres nothing in my order history, so I guess it's still processing.

 

I hope you understood.

Reply #35 from WinCustomize Forums Top

Quoting AuviA, reply 34
Hi! I just ordered ObjectDesktop and realized I MIGHT have not confirmed my account before the order, is that possible?(I couldn't post in the forums,I registered yesterday.). I hope I didn't screw up the process somehow. I haven't received any email yet and theres nothing in my order history, so I guess it's still processing.

 

I hope you understood.

You're all set, you can access everything from here:

http://download.stardock.com/

Reply #36 from Stardock Forums Top

Mine is taking a long time to process too.  I printed an order receipt but the order is not even showing up under order history or my downloads?  Can someone please help???  Thanks!

Reply #37 from WinCustomize Forums Top

djsimonsme: you should be all set

Reply #38 from Stardock Forums Top

I ordered Sins of a solar Empire: rebellion yesterday but i ordered second time because i thought that i had made a mistake when there was no confirmation email. Is it possible to refund the second purchase? And can you check that my first order went through as planned?

Reply #39 from WinCustomize Forums Top

Yarkias: You should be all set.  Only one order was charged

Reply #41 from WinCustomize Forums Top

Good evening. I understand that it may take a while to process the order and billing of Rebellion, but I have not received and email stating my key and that I did purchase the game, and it says its still in my cart. However, my bank statement disagrees. Could one of you find gentlemen (or gentleladies) give me a hand and work some digital magic?

Reply #42 from WinCustomize Forums Top

Quoting lannonkyle, reply 41
Good evening. I understand that it may take a while to process the order and billing of Rebellion, but I have not received and email stating my key and that I did purchase the game, and it says its still in my cart. However, my bank statement disagrees. Could one of you find gentlemen (or gentleladies) give me a hand and work some digital magic?
You should be all set now.

Reply #45 from WinCustomize Forums Top

Quoting frostwolfs84, reply 44
Ya mind if you check on my order please , would like to get this before I go off into the noc center tomorrow.

You should be all set, sorry about the delay.

Reply #46 from Stardock Forums Top

Could my order be checked please? The store says its still in cart, but paypal says i've paid...

Reply #47 from WinCustomize Forums Top

Quoting ohdc23, reply 46
Could my order be checked please? The store says its still in cart, but paypal says i've paid...

Your order has gone through, so you should be all set as well.  http://download.stardock.com/

Reply #48 from Stardock Forums Top

Consideringhow responsive the customer service seems to be in this thread I would like to request if you could check on my E: FE preorder. I didn't get a confirmation e-mail and Fallen Enchantress still shows up in my cart. Thanks for any help! 

Reply #49 from Stardock Forums Top
"Could my order be checked please? The store says its still in cart, but paypal says i've paid..."
Same case. Could you check my order too?
Reply #50 from Stardock Forums Top
""Could my order be checked please? The store says its still in cart, but paypal says i've paid..."
Same case. Could you check my order too?"
 
Same here, would it be possible for someone to check my order while your at it ?