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Reporting Crashes

Reporting Crashes

If you run into a problem, like a game crash there will be a file in your \programdata\stardock\elemental – fallen enchantress direcotry. It’ll be a ZIP file which will contain a debug.err (always helpful) and a crash dump file.  Send that to us at [email protected] subject: Fallen Enchantress report.

Also, if you have some sort of issue like even getting the game to start or something, in your \documents\my games\stardock\fallenenchantress directory will be the most recent debug.err. That will tell us all kinds of information about your system that we can use to troubleshoot.

If you don't already have DropBox, I highly recommend it. http://www.dropbox.com. It'll let you put files in a directory on your machine and then you can paste a public URL to just that file.

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Reply #27 Top

My game crashed at least a dozen times yesterday but that was probably because I controlled 20 cities 5 of which were level 5 and had several very powerful hero's roaming around wrecking havoc on anything in their path :-) I also encountered an error where it would say out of memory and crash which was different from the normal crashes 

With that being said I still had a blast. I was on the same map for over 7 hours. one of my hero's now is so powerful that he can take down an epic group by himself. He has on armor that raised his health over 350 hp and a shield that when he is attacked deals damage back to the attacker. plus he has counter strike and double strike and a flaming axe. On top of that he several enchantments on him and an item that heals him for 3 HP every time an enemy attacks or maybe its when they die.

so when the battle starts he gets two swings before the enemy can even attack him and when they finally get there turn the enemy can only deal 1 to 25 damage to him and end up taking a fare amount of damage because of the shields effect. Needless to say that my hero decimates them without much effort especially after I have him cast giant growth on himself. oh and if things get really bad for my hero i can have him cast escape

So he is pretty much over powered.

Reply #28 Top

I have had the game for two hours and have had four crashes, the last of which locked me out of the game (but the solution for this appears to be in this thread). I have no zip files to append, nor really at this crash rate do I have any intention of spending 50% of my playing time sending error reports. I do have one debug.err file in my 'My Games - FE' folder. I have the latest beta and running Windows 7 on a high end machine. I have no great heroes to boast about so thus endeth this message.

Reply #29 Top

Quoting Anglophile, reply 28
I have had the game for two hours and have had four crashes, the last of which locked me out of the game (but the solution for this appears to be in this thread). I have no zip files to append, nor really at this crash rate do I have any intention of spending 50% of my playing time sending error reports. I do have one debug.err file in my 'My Games - FE' folder. I have the latest beta and running Windows 7 on a high end machine. I have no great heroes to boast about so thus endeth this message.

The next beta coming out this Thursday should hopefully resolve most of the crashes you and I are experiencing, as well as fix some other issues. I cant wait for it to be released.

Reply #30 Top

When playing anything beyond small map. the game crashes in late stages and then can not load any saved games.

Reply #31 Top

I successfully managed to complete a Large map, and explore all the land area, and barring some errors when capturing cities I was able to play through to the late stages, and the saves did not become corrupt.  This is on a Win7 64 bit Pro system with 4GB of RAM.  I deliberately avoided the Arena quest (which gives Legendary Weapons) and the Quest that gives Legendary Armor, as these corrupt any save games after getting the techs unlocked.  This bug should be fixed in the next patch.

Reply #32 Top

Quoting StevenAus, reply 31
I successfully managed to complete a Large map, and explore all the land area, and barring some errors when capturing cities I was able to play through to the late stages, and the saves did not become corrupt.  This is on a Win7 64 bit Pro system with 4GB of RAM.  I deliberately avoided the Arena quest (which gives Legendary Weapons) and the Quest that gives Legendary Armor, as these corrupt any save games after getting the techs unlocked.  This bug should be fixed in the next patch.

 

Congrats how long did it take you to explore the entire map ? and what were your thoughts on the quests and the mobs ?

Reply #33 Top

FYI, I'm on XP and my crash zips were in C:\Documents and Settings\All Users.WINDOWS\Application Data\Stardock\Elemental - Fallen Enchantress

Reply #35 Top

My game keep crashing at the same place.

 

First time I try the BETA, version 0.86 (because I just barely got in) and I try the tutorial, wonderful, then I try to create my own commander, I had to do it 3 times before I succeeded to create one without a crash =(

Then, I start playing, do a couple turns and develop civics, like a bad player that I am, I find a hero, engage him and die a couple times against another hero and against a troll... I thought I was powerful enough =( lol

Well, I continue, then decide to create 3 militia, after the 2 first I join them to my hero and my commander but I realize that I forgot one, so I wait on the border of my city a couple more turns, the 3rd militia arrive and I move them towards my small army... well, that's when the bad thing happens... CRASH !

Luckily, there's an autosave, happy, I reload, I join my 3rd militia again... CRASH ! Elemental has stopped working =(

I tried a couple more times and each time I join that third militia to my custom commander, a hero and 2 militia already, as soon as the 3rd arrive: CRASH ! =(

I would gladly give the autosave to the devs if it helps ?

Reply #36 Top

Frogboy mentioned that Beta2 had an automatic crash-uploading system, is this correct? Does it work without me doing anything? How do I know that a given file is uploaded? As a pre-orderer, I've gotten access to Beta2 recently and have played extensively over the weekend. The crash folder contains about 40 .zip files accounting for about 76mb of data.

If automatic-upload does exist, I'd request for Beta2 patch2 to include the automatic renaming of crash zips to something like

FallenEnchantress0_85-2012-02-26T21-41-24-249_UPLOADED.zip

 

Reply #37 Top

Have had a variety of crashes.

1) Elemental has stopped working. Windows is searching for a solution.

2) Out of Memory

3) The programme is not responding would you like to close it or wait for a response (inevitably I have to close).

4) at the start of a new turn I go to make a coffee and by the time I come back I'm back to 1 above (punishment for leaving the game without a suitable sitter).

5) Restart and load last saved game only to find I have a map with no towns, or resource graphics etc. just a plain map. This appears to be completely random and reloading 2,3 or 4 times etc. will eventually get the full map back. However it only tends to last for 3 or 4 turns before I get one of the above after this starts happening.

Have tried several times to send the only zip file that I can find, but on each occasion hotmail tells me that there is a problem sending the attachment.

Hope this is in someway helpfull.

 

Reply #38 Top

14 Crash reports coming your way via Dropbox.  

I couldn't find a way to alter the email subject to be "Fallen Enchantress" using Dropbox.  Is there a way or is the "someone wants to share a folder with you" title okay?

Reply #40 Top

I've sent a reproducible freeze (sorry, I forgot to add "FE report" in the subject).

I start a tactical battle between a group of 3 heroes and a Forsaken Martyr's Army (3 of them).

The enemies make their first move, then the game freezes. It always freezes at the same point.

Anyone else had similar problems?
Reply #41 Top

Ok so the game just crashed, its the very first time i ever have a crash with FE. All i did is move my army and it crashed.

 

  I went to the Debug directory and there is a bunch of .zip files with the debug files in it.  But then none of em match todays date.

The latest one was dated from yesterday. Is this normal? I thought the debug file was something created when a crash happened.

Reply #42 Top

Quoting JBooker, reply 37
Have had a variety of crashes.

Elemental has stopped working. Windows is searching for a solution.


 

 

I just got this too.  No zip file, but other file just emailed in.

Reply #43 Top

New 0.86 version much more stable.  Completed large map game with just one crash (at saving game) but was able to reload old saves and finish game.

Reply #44 Top

Seems to be the opposite for me, I just had a second crash while i never had one with 0.77. 

 

 

 

Reply #45 Top

I get the following windows application Error when I try to load a saved game.

"The Exception Unknown software exception (0xc000000d) occurred in the application at location 0x017561ab.

Click on OK to Terminate the program."

 

This has happened me in all 3 games i have started. I think it happens after one of my champions sells an item that was in their inventory. I was very careful this game not to do that, but I had trade up their weapons and I forgot what they started with. None the less my save game, autosave and previous autosave games all cause the exact same error when I try to load them.

Is there anything I can do? Has anyone else gotten this one?

Reply #46 Top

I find it disingenious to e-mail my zip file separately from my pastebin report.  Is there a way I can combine the two?

Reply #47 Top

For The past 3 days, game has been great...love it, love it.  Today, every single new game crashes 3 turns in..then i go to my old saves and everything is fine.  Sometimes i just want to ram my head through the monitor.

Reply #48 Top

Just bought it and installed. Was then greeted with a black screen and only mousepointer visible. debug.err file sent. Did not find any .zip file.


....

Okies, got the problem fixed:

I am using a great program called RTSS thats part of MSI Afterburner. You can use that program to framelimit your graphics. It work wonders to get more responsive controls when using vsync.

The games software mouse routines conflicts with that program, so to fix that:

In video options, enable Hardware mouse cursor.

After that enable RTSS again if you have the same problems as me. The devs might want to bugfix that. This is the first game i had problems with RTSS.