Daiwa Daiwa

Product Activation could not write the activation signature

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Product Activation could not write the activation signature

Now What?

from WinCustomize Forums

New Win7 x64 rig.  OD subscriber.  D/L'd & installed my apps from the store.  Ran WB, Fences & Tweak7 without any problems, each accepted my OD license key & activated post-haste.

Went to run SKS7 & got the above message when I clicked the 'Activate' button.  Anyone know what the fix is, before I submit a ticket?  I know, I'm lazy.  :grin:

52,558 views 52 replies
Reply #26 from JoeUser Forums Top

As in 'I ahve a PM' or 'I ahve a email'?  Thx. :grin:

Reply #27 from WinCustomize Forums Top

You mentioned getting an auto-response to your email to support, is that still how it is supposed to work? I sent an e-mail to support last wednesday asking for an E-mail address change so I can purchase OD and did not receive an auto-response or a human one yet. If it's backlogged, I understand, but I want to make sure my message was received in case I need to resend my request.

Sorry for the hijack, hope you get your issue resolved soon! 

TouchTasks - Access tasks with ease on Windows touchscreens.
Reply #28 from WinCustomize Forums Top

Quoting DevenDmer, reply 27
I sent an e-mail to support last wednesday asking for an E-mail address change so I can purchase OD and did not receive an auto-response

The auto-response was not working over the weekend.  From what I know the support request were received but the auto-issuance of a ticket number did not go out. Your request and others affected are in the support queue.

Reply #29 from JoeUser Forums Top

DD -

Tickets submitted via esupport.stardock.com are handled that way, with an automated initial response.  If you sent an email to [email protected] not sure whether you'd get an automated reply initially or not.

 

EDIT - What Hankers said. :)

Reply #30 from WinCustomize Forums Top

Quoting Daiwa, reply 29
If you sent an email to [email protected] not sure whether you'd get an automated reply initially or not.

Normally, when everything works, both avenues would receive an auto-response with a ticket number.

Reply #31 from WinCustomize Forums Top

ok, as long as I know that it went through, I can wait; even though I'm Jonesing for the full versions and want to download more skins here than my "past Customer" status will allow. I wasn't aware of the download limit at first and grabbed a bunch of large DeskScape themes that really tore my download limit up.  :-"

Reply #32 from WinCustomize Forums Top

Quoting Daiwa, reply 26
As in 'I ahve a PM' or 'I ahve a email'?  Thx.
eSupport hates you I guess.  You have a PM.  ;)

Reply #33 from WinCustomize Forums Top

Deven,  you should have gotten a reply too. 

Send me your new email  via PM (because, as I recall, that dangeruss-industries.com isn't working right now, right?)

Reply #34 from WinCustomize Forums Top

That's correct, Russ's site isn't there anymore X( , so neither is the email account. I didn't receive any e-mail reply to the one I sent to support, nor a PM on the site here yet. I'll PM you the details.

Thank you, 

Deven

 

Reply #35 from WinCustomize Forums Top

Also an odd thing is that the PM I just sent you and the most recent previous one I sent to someone else on the 20th refuse to be 'marked as read' no matter how many times I read them. All previous PMs are marked as they should be, either reply, forward, or read. I also have not received any PMs since the 20th. Maybe my PMs are bugged, and that's why I never received a reply from support? 

Reply #37 from WinCustomize Forums Top

Quoting DevenDmer, reply 36
Did you get my PM, Zubaz?
I did and you should be all set.

Reply #39 from WinCustomize Forums Top

Quoting DevenDmer, reply 38
nope. email is still set as the dangeruss-industries one.

Yep...that's how I see it...;)

Reply #41 from WinCustomize Forums Top

Zu -

You have sd.com mail.  And a PM from last week.  Thx.

Reply #42 from WinCustomize Forums Top

Hey Dave.  Thanks for the poke.

Reply #44 from WinCustomize Forums Top

Do you have mail?

Reply #45 from JoeUser Forums Top

Yep.  Let you know.  Thx.

Reply #46 from WinCustomize Forums Top

OK, Zu.  After following your instructions, the new SKS7 beta activated without issue.  Thanks for your patience.  Now to find some time to skin.

Reply #47 from WinCustomize Forums Top

-Whew-

That took WAY too long but I'm glad you are good to go.
Feel free to dedicate a skin in Support's honor.  :) 

Reply #48 from WinCustomize Forums Top

Could you maybe post these instructions here?

 

So in the future people like me with the same issue don't have to re-open old topics :)

 

For the possibility that you don't follow these thread anymore or don't get notified, i'll send you a PM.

Reply #49 from WinCustomize Forums Top

right-click on the applicatoin icon and choose "run as admin"

let me know if that helps

Reply #50 from Stardock Forums Top

Having the exact same problem over the years. Running app as admin doesn't help (Win 7 64 bit). Also tried to activate with login info, but after the message about successfully registration appears - nothing changed at all. Any suggestions?