Rosco_P Rosco_P

Product Registrations and You!

▼

Product Registrations and You!

How to get the Stardock software you paid for.

from WinCustomize Forums

Greetings, friends!

We've been getting a lot of questions about how to download and install your Stardock software purchases from both the past and present (and future, too, I guess).  Well, here's the skinny on that.  Get it?  'Skin'ny?  *sigh*

Anyway, at the moment we are in a transition period.  Specifically, we are transitioning away from Impulse being your main download and update method.  Going forward, you can access all of your registrations and download links for Stardock software by logging in here:

https://store.stardock.com/myaccount/products

This will give you a list of everything that is on your account, along with your serial numbers and installer download links.  That's right, download links directly to the latest stable version of the software.  Let's all pause to let that sink in.

...

Ok, then.  Each application should prompt for activation the first time, just type your email address, and copy/paste from the page into the window, and you should be all set.

As always, keep in mind that trial versions of our software are not upgradable to the full versions by entering a product key, and they must be uninstalled and the PC rebooted before installing the full version of any program.

Common issues:

"I don't see [program name] listed, what happened to it?"

If you have registrations on more than one email address, you'll need to get them on the same account.  If you have access to both email addresses, you can merge them together here:

https://www.stardock.com/support/registrations/

If you don't have access to both, send an email to [email protected] with an order or serial number, or billing address for verification, and we'll merge them together for you.

"I just renewed my Object Desktop subscription, and Impulse still says it's expired!"

Because Impulse is now owned by Gamestop, your renewal only affects the Stardock side of things, so Impulse can't know that you've renewed.  You will need to use the new download page to access the software.

"What about my games?"

If you've purchased any Stardock gaming titles (GalCivII, Sins, Demigod, Elemental), those will still be handled through Impulse.  This site is for non-gaming software only.

"What about [problem that I haven't thought of yet]?"

Either post it here, or email [email protected] for assistance.  If you're posting here, try to avoid posting things like serial numbers or personal email addresses.

faq support
680,759 views 241 replies | Pinned
Reply #152 from WinCustomize Forums Top

Okie-dokie - I've been a bit behind on my Stardock stuff, and just read through this whole thread.  It answers some questions, so thanks to everyone.  One that I still have has only been hinted at, and that is if getting this stuff through DL links is permanent.  Someone mentioned way back at the beginning that a new manager might be deployed (which begs the question of why get rid of Impulse in the first place, then? :grin: )  Is this a possibility?  I'm lazy, and I don't want to have to go check links for new versions all the time and then spend a more time DLing and installing them all.  I like to just click "update all" and be done with it.  (I like Steam even better, in that I don't even need to be that proactive - it just updates stuff.)

I had pretty much quit buying games through Impulse shortly before the sell-off was announced anyway, so it's no great loss to me - but I sure would like something more convenient for my desktop software than manual links.

 

Sins of a Solar Empire: Rebellion
Reply #154 from WinCustomize Forums Top

You are welcome, Max.  :grin:

Reply #155 from WinCustomize Forums Top

Quoting Rosco_P, reply 146



Quoting Aussie007,
reply 145
Nowhere Can I find the actual aquarium installer which is required.


Looking into this.  May take until after the weekend, as one of the go-to guys for this is getting Lasik pretty much as we speak, so once his eyes stop screaming from having lasers shot into them, we'll be able to figure out what's happening.

Any news yet Rosco

 

Macca

Reply #156 from WinCustomize Forums Top

Quoting Aussie007, reply 155



Quoting Rosco_P,
reply 146



Quoting Aussie007,
reply 145
Nowhere Can I find the actual aquarium installer which is required.


Looking into this.  May take until after the weekend, as one of the go-to guys for this is getting Lasik pretty much as we speak, so once his eyes stop screaming from having lasers shot into them, we'll be able to figure out what's happening.



Any news yet Rosco

 

Macca

Bump        :S

Been 14 days now

Reply #157 from WinCustomize Forums Top

This may have been covered already but, I have a friend who wants Object Desktop. She has no bank account so, she gave me money and I'll be ordering for her on my card. My question is how do I do that, do I gift it?

Secondly, does she use Impulse, or thr Stardock Store?

Reply #158 from WinCustomize Forums Top

Quoting RedneckDude, reply 157
gift it

I would say yes

 

but I think she can send a check in but it will take a Lot long cause the check has to clear first

 

Quoting RedneckDude, reply 157
does she use Impulse

I would say NO...

 

Edit oh

she, I think has to make an Account to with Stardock to, before you purchase the Object Desk Top gift 

cause you'll need that info for it ...

 

Tell her DC say's Welcome adored

Reply #159 from WinCustomize Forums Top

Yes, you can gift it.

Impulse won't work, she will have to use the SD Store.

:)

 

Reply #160 from WinCustomize Forums Top

Oky dok. I use her existing account info she used when she got the trial of DS, right? She will uninstall the trial and Impulse.

Reply #161 from WinCustomize Forums Top

Island Dog - not to be a pain, but per my question above from last week:  Is there any plans for a future download manager (I understand if nothing is "official" yet) or will it be staying with manual links, product-by-product?

Reply #162 from WinCustomize Forums Top

Quoting Weidbrewer, reply 161
Island Dog - not to be a pain, but per my question above from last week:  Is there any plans for a future download manager (I understand if nothing is "official" yet) or will it be staying with manual links, product-by-product?
There is a plan . . the download links are temporary.

Reply #163 from WinCustomize Forums Top

I for one am glad to get rid of impulse.  I have never been a fan of it anyway. never completely worked right.  cant wait to see what stardock has in store for us.  but would appreciate a few months credit on our accounts considering many of us cant download many of our updates. like we should be able to as paying customers. 

Reply #164 from WinCustomize Forums Top

Is this gonna be fixed sometime soon?

 

Reply #165 from WinCustomize Forums Top

It's on a list . . and one that has actually gotten shorter in the last month.

Reply #166 from WinCustomize Forums Top

Thanks Zubaz. I appreciate your polite way of response. Sometimes, the responses we get when we post this kind of thing is met with scolding and hostility.

I'm so glad you don't do that and I'm so glad you're on the support team.

 

I hope you know all I was asking for is a little info.

 

Thanks!      :beer:

 

Reply #167 from WinCustomize Forums Top

Product: SkinStudio Professional Serial:

XX-XXXXXXX-XXX-XXXXXXXXX [ Activation ]

Downloads:

Production

SkinStudio5_Pro.exe (5.00 MB)

Is telling me my Serial Number is Wrong

Please fix this SkinStudio5_Pro.exe

 

Reply #168 from WinCustomize Forums Top

Quoting DisturbedComputer, reply 167
SkinStudio5_Pro.exe (5.00 MB)

Is telling me my Serial Number is Wrong

It doesn't even show up in my list. I only see SKS7.

Reply #169 from WinCustomize Forums Top

Quoting Wizard1956, reply 168
It doesn't even show up in my list. I only see SKS7.

it's from stardock.net (EDIT removed link it wasn't to be an link and it was linking to the wrong link ... wow that's a lot of links)

it shows both for me well 2 anyway

SkinStudio [v7.20.020] (12.0 MB) this one code works

SkinStudio5_Pro.exe (5.00 MB) this one it don't...

Reply #170 from WinCustomize Forums Top

>DisturbedComputer: please send an email to [email protected]

Thanks.

Reply #171 from WinCustomize Forums Top

I go by my list here.  SKS Pro, WFX3 and IconX are all missing from that page. SKS Pro still shows for me in Impulse but I don't have it installed. WFX3 shows also, but is not installable on this rig. IconX used to appear in Impulse but has been missing in action for a while. My laptop is XP though so access to IconX and WFX3 would be nice.

SKS Pro is not a big deal since it's not like I'm going to make a WindowBlind any time soon.

Reply #173 from Stardock Forums Top

On the https://store.stardock.com/myaccount/products page should be latest versions of softwares, but Stardock Multiplicity Pro 1.24 is not latest.  :S  On the Impulse I downloaded 1,26 version. Where can I check or download for sure the latest version? I bought lot of Stardock products, and quite hard to check one by one all products for upgrade.

Reply #174 from Stardock Forums Top

_Saki: Fixed.  1.26 should now be showing for you (or at least in a few minutes while the servers sync).  Also moved Pro from the 'Other' section to the 'Desktop' section where it should be.

Reply #175 from Stardock Forums Top

Here's one that not listed in the first post. 

On the My Accounts page, the following products have a 9 digit serial number (XX-XXXXXX).  These titles fail the Activation step. 

SkinStudio 7 Professional, DeskScapes 3, DesktopX 3, Fences® Pro, IconDeveloper, IconPackager 5, Keyboard Launchpad, LogonStudio (Free), SoundPackager, Theme Manager (Free), Tiles, Tweak7, WindowBlinds 7, WindowFX 4

I have emailed support and for the second time got a canned reply to go to My Accounts page and use the serial numbers supplied. This is not helping me.