Simple serial problem

from Elemental Forums

Hello, came on the forums cause I just bought a copy of Elemental and when I started it I was prompted to install a patch. This took me to the Impulse Client and for some reason it doesn't accept the serial on the back on my manual. Is there something simple I am missing here ?

3,884 views 6 replies
Reply #1 from Elemental Forums Top

If the key is not accepted exactly as it is printed (any 0/1 you see are zeros and ones, not O I or L), please contact [email protected] about the issue.

Reply #2 from Elemental Forums Top

Double checked using the info you provided however it still didn't work so I have sent an e-mail to the address listed. thank you.

Elemental: Reforged
Reply #4 from Stardock Forums Top

Please contact [email protected] and they will help get you sorted. :)

 

Reply #5 from Elemental Forums Top

Two days since I emailed that address and still no reply, other than the automated one saying not to send multiple replies or it will increase response time..

Reply #6 from Elemental Forums Top

So I decided to try again for the heck of it since I got no reply.

I launched the game and went to update, which launches impulse, which wants you to register the game first, blah blah blah.

 

Looks like I found the problem - Impulse bug/bad design.

If you select the product type(Games) and title(Elemental: War of Magic) in the drop down boxes before entering the serial key, it just won't work.

If you enter the serial key first though, it auto fills these drop down boxes. Then ONLY if you don't touch them and click okay it works!

 

Please improve your QA. :(