Impulse won't recognize my registration keys

GalCiv II gold

from Stardock Forums

Hi,

 

Having suffered from a severe computer crash, I had to reinstall GalCivII Gold, TA and Impulse from scratch.

The problem is: Impulse does not recognize my registration key for GalCiv II and Dark Avatar -as there is no GalCivII Gold game to register on impulse.

Any idea on what's going on? I would like to reinstall the games I paid for...

Thanks!


Regards,

 

Palpatine/Yann.

20,389 views 5 replies
Reply #1 from WinCustomize Forums Top

Please email [email protected] and start a trouble ticket for this.  They will get it resolved for you.

Reply #2 from Stardock Forums Top

Thanks for your advice.

BTW, is this normal not have any answer one week after submitting a ticket?

Star Control: Origins
Reply #3 from Stardock Forums Top

Our workload has been significantly higher lately, so response times have unfortunately suffered.  We'll get to you as soon as humanly possible, I promise!

As a general note, try to avoid sending in multiple emails until you get a non-auto-response, as this will reset your ticket in line.

Reply #4 from Stardock Forums Top

Well, no critics intended actually, I was quite worried and unused to Stardock support, wondering what are the usual waiting times. Same for multiple tickets, as I was familiarizing myself with Stardock Support.

 

Back to topic: my issue is now solved, thanks a lot to you all. |-)

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Reply #5 from WinCustomize Forums Top

Thank you for coming back and posting that.  It is nice, at least to me, to see these threads end on a positive note. :yes: