I've had lots of good and bad experiences with Gamestop. Unfortunately more bad than good.
Worst though was when buying a new copy of a game and had to listen to the clerk tell me that if the cd-key didn't work (this game had to be activated on steam), that it wasn't Gamestops fault. It is kind of ridiculous when all new copies of games at the Gamestops, at least around here, are opened and the discs are just stored in flimsy white sleeves thrown into a big drawer or in a binder or whatever.
One of the so called new games another time I bought was damaged. I always checked the discs quality before leaving the store since I rarely got an actual sealed copy and once it was damaged a lot. I hadn't even left the store and had to argue with the clerk to give me another copy with him claiming I damaged it in the thirty seconds since the transaction ended.
I just don't understand how they can justify selling opened copies of games and sell them as "new" when Gamestop employees can take games home to play them, etc. If they pull that kind of crap at retail and get away with it, who knows what kind of hell they will create with Impulse.
I was looking forward to SoaSE: Rebellion, but now I'm not sure if I will even purchase it. Unless things go well with this happening before then, I will have to say good bye to one of my favorite franchises over the past few years. Disappointing for me.
I know a lot of people seem to have lots of hate, but it is justified. Too many people have been f'ed over by Gamestop for this to happen peacefully.