Solutions to Common Support Questions

from WinCustomize Forums

These are some solutions to common errors that you might be experiencing, and these might help you before having to contact support about your issue.  Otherwise you can get support from https://stardock.atlassian.net/servicedesk/customer/portal/4 or via [email protected].

 

Accounts and Impulse

Impulse is our digital delivery system and is the preferred (and sometimes required) way to get software/games and their updates.  If you don’t already have a Stardock.net/Impulse account you can create one here.  Impulse is a free download from www.impulsedriven.com.

The Impulse How-to guide can get your started with the basics of using Impulse.

 

Multiple accounts, Paypal, and registrations.

If you purchase an app or game with Paypal the e-mail used needs to be the same as your Stardock/Impulse account.  If you have multiple accounts you can easily merge them here https://www.stardock.com/support/registrations/.

 

Need to update your e-mail address, or other account info?

You can manage most of your account details at https://www.stardock.com/accounts/manage.


Need your registration info, links, etc.?

Enter your e-mail at https://www.stardock.com/support/ and your registrations and other info will be e-mailed to you.

faq support
17,793 views 6 replies | Pinned
Reply #1 from WinCustomize Forums Top

This should answer most of the weekend questions.  :sun:

SoundPackager - Customize the Windows sound scheme
Reply #3 from WinCustomize Forums Top

^^^^^^Three years late^^^^^^

 

Best if you start a new thread 'asking' where the patch might be found. All caps on the text indicate you're shouting. No need to shout.

Reply #4 from WinCustomize Forums Top

Quoting camanu2020, reply 2

WHERE THE STUPID LINK TO DOWNLOAD THE PATCH OF ELEMENTAL WAR OF MAGIC I CANT REDEEM MY CODE

The final version of Elemental: WoM will be found in your account.

https://store.stardock.com/myaccount/products/

Otherwise, you'd need to contact support as I'm not sure what you mean by a code.

 

Reply #5 from Stardock Forums Top

I entered my email and got links for sins of a solar empire but not for several other games that i had bought from impulse many years ago. Notably Acadamagia, and dragon age one and two. 

Reply #6 from Stardock Forums Top

moriden - I would contact Gamestop to see what they can do for you since they now own Impulse: [email protected]